#Japan #Tokyo #LDT Corporation #Smart Call 24 #ENDEX 2025

LDT Gains Recognition with AI Call Center at ENDEX 2025

LDT Corporation, based in Shibuya, Tokyo, has recently showcased its innovative AI call center, Smart Call 24, at the Ending Industry Exhibition (ENDEX) 2025, which took place from September 10 to 11, 2025, at the Ariake GYM-EX in Koto, Tokyo. The presentation attracted substantial interest, especially due to the ongoing development of the AI-driven solution designed to streamline funeral service operations.

Engaging Booth Activities

During the exhibition, the LDT booth displayed the cloud-based funeral management system Smart Funeral (https://smartsougi.jp/), and provided consultations regarding its various services. Attendees expressed numerous inquiries about Smart Call 24, a service that allows AI to handle phone reception for funeral agencies 24/7, aiming to reduce personnel costs, avoid missed opportunities, and enhance order rates.

The AI system learns key questioning items during initial phone receptions, facilitating responses during nighttime or periods when staff availability is limited. This contributes to an overall workload reduction and significant improvements in operational efficiency.

In addition to Smart Call 24, LDT also highlighted how Smart Funeral optimizes daily operations through features like customer management, billing, and cash flow management. The system includes functions to support collaboration with related businesses such as temple and funeral equipment stores, reinforcing its comprehensive approach to enhancing service delivery.

A Keynote Address by CEO Kazuya Shiraishi

On September 11, 2025, at 11 AM, LDT's CEO, Kazuya Shiraishi, delivered a compelling lecture titled 'Building Competitive Advantage through AI-enabled Funeral DX: Smart Strategies for Becoming the Chosen Funeral Provider'. Shiraishi emphasized the critical challenges the funeral industry faces, including labor shortages and increasing operational complexities. He proposed a necessity for “restructuring” through AI utilization to enhance profitability.

His talk outlined practical digital transformation (DX) strategies that integrate AI technologies such as AI OCR and electronic fax collaboration, automated payment slip generation for administrative efficiency, and the integration of call center services with overnight transportation for streamlined workflow. He also discussed how to establish online order pathways for flower delivery through an effective combination of e-commerce solutions with funeral home inquiries and automated summarization of calls using CTI technology.

Shiraishi showcased current progress with Smart Call 24 and shared his ambitious plan to complete AI processing for nighttime responses by the end of the year.

Commitment to Continuous Support

LDT is committed to ongoing advancements in operational efficiency and profitability in the funeral industry through field-driven DX and AI integration. With a strategic focus, the company aims to empower funeral service providers, enhancing not just their processes but also the overall customer experience in a traditionally sensitive field.

Overview of LDT Corporation

LDT Corporation

• - Founder/CEO: Kazuya Shiraishi
• - Established: September 20, 2019

Locations:

• - Headquarters: 3F, COERU Shibuya, 2-3-5 Shibuya, Shibuya-ku, Tokyo
• - Fukuoka Branch: 4F, Recruit Tenjin Building, 1-1-3 Maizuru, Chuo-ku, Fukuoka
• - Saga Branch: Wakata Bessou, 738 Oaza Shimojuku, Ureshino, Saga

Services:

AgeTech platform, software development & consulting in the AgeTech field
Specialty cloud-based act for funeral service management, and a job platform for the industry.

Web: https://le-tech.jp/