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Ping An Releases its 2024 Sustainability Report

On April 7, 2025, Ping An Insurance (Group) Company of China, Ltd., commonly referred to as Ping An, marked a significant milestone by releasing its Sustainability Report for 2024. This edition represents the 16th consecutive year of reporting by the company and emphasizes its commitment to sustainability through two main themes: Public Welfare Education and the innovative "Worry-free, Time-saving and Money-saving" services.

Public Welfare Education: 30 Years of Commitment

Ping An's dedication to public welfare education reaches a notable 30-year milestone this year. Ma Mingzhe, the Chairman of Ping An Group, stated, "As long as there is still one student at Ping An Hope Primary School, our public welfare volunteer teaching will continue." This reflects the company's long-standing support for rural education, initiated with the establishment of the first Ping An Hope Primary School back in 1994.

Throughout 2024, Ping An has undertaken substantial efforts to uplift rural education, including:

• - Renovating 22 rural schools.
• - Donating sports grounds to five schools to enhance the students' learning and sports environments.
• - Organizing 987 volunteers who contributed over 6,767 hours of teaching in 74 schools.
• - Providing scholarships for 1,065 students, with 65 of them successfully entering university.
• - Training 294 rural teachers and facilitating 165 participants from 27 schools in various summer and winter camp activities.

As of the end of 2024, Ping An has helped establish 119 Hope Primary Schools nationwide and trained more than 20,000 rural teachers, benefitting over 310,000 students through educational scholarships.

Innovative Financial Services: Worry-free Solutions

Under the second theme of its report, Ping An highlights its customer-centered approach in enhancing its financial service offerings. Co-CEO Michael Guo emphasized the importance of customer feedback in driving product innovations and service improvements. Since its inception 36 years ago, Ping An has evolved into a renowned integrated finance service provider focusing on health and senior care.

In 2024, the Group introduced its first "Customer Listening Day," engaging employees with customers to better understand their needs. The goal is to reform products and services across three core scenarios: financial advising, family healthcare, and senior concierge services. Consequently, Ping An reported a prosperous customer base of 242 million retail clients by year's end, with many customers holding multiple contracts, enhancing their engagement with the company.

Over 21 million customers have utilized health management services, showcasing an integrated model of financial and health service delivery. Ping An has partnered with top hospitals and health institutions, facilitating efficient access to medical services.

Highlights of Sustainable Development

Ping An's report outlines ten key highlights of their sustainable development efforts in 2024, including:
1. Stable Business Growth: Achieved a significant year-on-year profit increase, with total revenue growing by 10.6%.
2. Tech-driven Innovation: Invested in technology to refine customer service, employing AI and big data to improve financial offerings.
3. Green Finance Initiatives: Promoted low-carbon transformation efforts through a variety of insurance, loans, and investments focused on sustainability.
4. Inclusive Financial Services: Expanded insurance products for micro and small enterprises, enhancing financial service accessibility for low-income groups.
5. Reduction in Carbon Emissions: Decreased operating carbon emissions by 8% year-on-year, reinforcing its goal for carbon neutrality by 2030.
6. Consumer Rights Protection: Enhanced privacy and security measures to safeguard consumer information, particularly for the elderly.
7. Employee Development: Continued investment in employee satisfaction and training, reflected by high employee retention rates.
8. Information Security Management: Maintained rigorous standards to secure customer data and ensure ethical AI governance.
9. Social Responsibility: Contributed significantly to community support programs, aiding rural health initiatives and industrial revitalization.
10. International Recognition: Earned an array of accolades in ESG assessments, strengthening its reputation in the insurance industry.

Conclusion

Ping An's 2024 Sustainability Report not only details its achievements and ongoing projects but also reaffirms its commitment to fostering a sustainable future. The focus remains on integrating finance with health and senior care services, ensuring customer satisfaction, and consistently delivering value to the community. Looking ahead, Ping An is poised to leverage technology-driven solutions to further enhance its service offerings, aiming to provide a seamless experience for its customers and stakeholders alike.