#Japan #Tokyo #Zero Accel #User Survey #Air Conditioner Cleaning

Overview of Air Conditioner Cleaning and Related Risks

In recent months, a survey conducted by "Ouchi ni Pro" has unveiled crucial insights into consumer perceptions regarding the risks of air conditioner cleaning. This survey targeted 100 individuals in Japan to explore their concerns, experiences, and the level of information they have regarding potential malfunctions following a cleaning service.

Survey Purpose and Methodology

The objective of this survey was to examine the recognized risks associated with air conditioner cleaning. Conducted in January 2026 using Internet research tools via CloudWorks, the responses were collected from a diverse group of participants—comprising 47 men and 53 women—balanced to reflect a broad viewpoint.

Key Findings

1. Lack of Awareness about Risks:
- Nearly 40% of respondents are unaware of the risks associated with air conditioner cleaning.
- About half have not encountered cases of breakdowns related to cleaning services.

2. Experience with Cancellations:
- Close to 20% admitted that they have canceled or considered canceling cleaning services due to concerns about potential malfunctions.

3. Comfort with Guarantee Programs:
- A significant 90% of respondents feel reassured knowing there’s a guarantee in place for any faults arising from cleaning.

4. Perception of Breakdown Risks:
Respondents expressed varying levels of concern about whether cleaning could damage their air conditioning systems:
- 8 respondents perceived a strong likelihood of damage, while 50 believed there was a slight chance, and 42 felt it was unlikely.

5. Anxiety Regarding Disassembly:
- When asked about their worries regarding in-depth cleaning that requires disassembly, 11 participants expressed severe anxiety, while 55 felt slightly concerned.

6. Clarity in Communication is Key:
- Inquiry into whether risk explanations ease the adoption of cleaning services revealed a consensus that clear communication does enhance confidence (75% affirmative).

7. Dependency on Media for Awareness:
- Over 50% of participants had never been made aware of malfunction incidents, indicating a potential gap in communication among service providers.

8. Insurance Influence:
- 97% of survey participants indicated that a warranty associated with cleaning would improve their sense of security, highlighting the importance of guarantee policies in consumer decision-making.

Who is "Ouchi ni Pro"?

"Ouchi ni Pro" acts as a platform for finding reliable service providers for various home services, including air conditioning cleaning, plumbing, and housecleaning. They stand out by allowing consumers to efficiently compare over 4,000 registered service providers across Japan, ensuring a selection based on price, service area, and user reviews.

Their current campaign encourages user reviews, offering reward incentives, and thereby enhancing community engagement while also supporting new customers in their choice of service providers.

Conclusion

The findings from the survey conducted by "Ouchi ni Pro" reveal a significant gap in awareness around the risks of air conditioning cleaning. It underscores the necessity for companies to enhance their communication strategies regarding service processes, potential risks, and assurances through guarantees. As consumers remain cautious yet optimistic about the cleanliness and maintenance of their air conditioning systems, this data is vital for both service providers and customers to ensure a safer experience going forward.