Celebrating Exceptional Patient Care: Healthgrades Reveals 2025 Top Hospitals for Patient Experience Recognition

In an effort to identify and celebrate excellence in healthcare, Healthgrades, a leading platform in hospital and doctor searches in the United States, has announced its list of top hospitals for patient experience in 2025. This year, 377 hospitals from 44 states received the Outstanding Patient Experience Award™, recognizing their commitment to delivering high-quality patient care while fostering a positive healthcare experience.

Among these distinguished recipients, 66 hospitals achieved recognition for both the Outstanding Patient Experience Award and the Patient Safety Excellence Award. Impressively, only ten hospitals managed to secure accolades across three critical categories: Outstanding Patient Experience, Patient Safety Excellence, and America's Best Hospitals distinctions for the year 2025.

Dr. Debra Gradick, a senior physician consultant at Healthgrades, emphasized the importance of prioritizing both hospital quality and patient experience during healthcare decisions. She stated, "The Outstanding Patient Experience Award underscores the hospitals that focus on patient satisfaction while consistently achieving remarkable outcomes. The aim is to ensure patients feel acknowledged, confident, and guaranteed the best possible care."

To determine the recipients of this prestigious award, Healthgrades analyzed data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient surveys. The evaluation centered on ten key measures that reflect patient experiences. The hospitals earning the Outstanding Patient Experience Award displayed top-notch results in overall experience metrics, underscoring their resolute dedication to person-centered care.

The analysis highlighted three specific areas that significantly impacted a patient’s likelihood to recommend a hospital to their family or friends: communication from doctors, communication from nurses, and clarity in discharge instructions.

Healthgrades evaluated a total of 3,059 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), focusing on admissions from January to December 2023. Notably, hospitals falling within the bottom 20% for overall clinical quality were excluded from the evaluation process. For those interested in the detailed methodology used to determine the Outstanding Patient Experience Award recipients, the full list can be viewed on healthgrades.com.

About Healthgrades
Healthgrades is dedicated to enhancing the connection between patients, doctors, and hospitals. As the premier platform for finding physicians, it facilitates millions of consumers in locating and scheduling appointments with their chosen healthcare providers each month. Additionally, it offers unparalleled content focused on treatment preparation.

For over two decades, Healthgrades has provided tools for health systems and life sciences marketing solutions that assist partners in reaching and engaging consumers on their healthcare journeys. Operating under RVO Health—collaborating with Red Ventures and Optum, which is part of UnitedHealth Group—Healthgrades encompasses the largest online audience for consumer health and wellness across a broad brand portfolio. This influence helps over 100 million unique visitors make strides toward healthier lives every month.

To explore the complete list of the award recipients and delve deeper into the quality measures that drive hospital evaluations, visit Healthgrades today. This yearly recognition not only highlights the elite facilities in the healthcare sector but also serves as a vital resource for consumers seeking the very best in hospital care.

In Closing
In summary, the 2025 Outstanding Patient Experience Award by Healthgrades reinforces the importance of patient-centric care within hospitals across the nation. Recognition of these top-performing hospitals encourages other healthcare institutions to focus on improving patient experiences, which is essential in the evolving landscape of healthcare.