Insured.io Hits 2 Million Users Milestone on Omnichannel Platform
Insured.io, recognized as a premier provider of omnichannel customer engagement solutions in the insurance sector, has proudly announced a remarkable achievement—2 million active users now utilize its versatile insurance platform. This milestone is not merely an indicator of the platform's effectiveness; it reflects a profound shift in the insurance landscape, driven in part by the withdrawal of major insurance carriers from critical markets like California. With these departures, the remaining carriers have significantly increased their reliance on platforms like insured.io to meet the escalating demands of their clientele.
The growth metrics for insured.io are impressive: Registered Portal Users have surged to 500,000, demonstrating a staggering increase of 91% over the past year and a half. Individual user logins have nearly reached 5 million, evidencing a 117% uptick that showcases the higher engagement levels among policyholders. Furthermore, the QuickPay Portal has also attracted 500,000 users, fueling nearly 3 million transactions—a remarkable 102% increase year-over-year, emphasizing a heightened preference for efficient payment solutions.
The platform's capabilities are further evidenced by the rise in Interactive Voice Response (IVR) users, which has climbed to 1 million. Moreover, the number of calls made via this service has skyrocketed by more than 6 million, or 72%, highlighting the vital role of automated voice solutions in enhancing customer support services. Since its inception, insured.io has processed over $1 billion in total premium payments through its Customer Engagement Platform, showcasing its dedication to policyholder retention and satisfaction.
In an ongoing effort to bolster its platform, insured.io has introduced new product features and scaled its internal operations to accommodate its growing user base. A number of strategic partnerships and enhanced integration capabilities have facilitated clients' ability to seamlessly incorporate the insured.io platform into their existing systems. The company's expanding pool of industry experts has been instrumental in guiding carriers on how to leverage digital solutions for improved customer retention and new policy acquisition.
Steve Johnson, Chief Product Officer at insured.io, emphasized, "Our growth illustrates not only our customers' achievements but also the transformation of insured.io as a company. We’ve broadened our abilities, introduced new functionalities, and fortified our team to better assist carriers as they navigate the fluctuating market landscape."
As consumer expectations for digital interactions continue to intensify, insured.io's Omnichannel Platform offers real-time data synchronization across mobile, desktop, and IVR channels, granting policyholders swift access to crucial information regarding their policies, billing, claims, and payments. Research from the industry indicates that a staggering 81% of policyholders prefer online platforms for routine tasks, with 60% stating they would consider switching carriers for superior claim-tracking services.
Looking ahead, insured.io remains devoted to innovation and growth. The company plans to further enhance its platform's functionalities, explore new partnership opportunities, and continually support carriers in adapting to the rapidly evolving insurance industry. Founded in 2011 by industry veterans, insured.io has designed its offerings to provide an affordable, easy-to-maintain SaaS solution aimed at improving customer engagement and retention throughout the insurance lifecycle. With its modern, cloud-based framework, the insured.io Customer Engagement Platform integrates effortlessly with various core administration systems, encompassing essential features such as IVR, policyholder and agent portals, direct-to-consumer sales, recurring payments, first notice of loss, and robust analytics. For more information or to schedule a demo, visit https://insured.io or contact (888) 470-0637.
The growth metrics for insured.io are impressive: Registered Portal Users have surged to 500,000, demonstrating a staggering increase of 91% over the past year and a half. Individual user logins have nearly reached 5 million, evidencing a 117% uptick that showcases the higher engagement levels among policyholders. Furthermore, the QuickPay Portal has also attracted 500,000 users, fueling nearly 3 million transactions—a remarkable 102% increase year-over-year, emphasizing a heightened preference for efficient payment solutions.
The platform's capabilities are further evidenced by the rise in Interactive Voice Response (IVR) users, which has climbed to 1 million. Moreover, the number of calls made via this service has skyrocketed by more than 6 million, or 72%, highlighting the vital role of automated voice solutions in enhancing customer support services. Since its inception, insured.io has processed over $1 billion in total premium payments through its Customer Engagement Platform, showcasing its dedication to policyholder retention and satisfaction.
In an ongoing effort to bolster its platform, insured.io has introduced new product features and scaled its internal operations to accommodate its growing user base. A number of strategic partnerships and enhanced integration capabilities have facilitated clients' ability to seamlessly incorporate the insured.io platform into their existing systems. The company's expanding pool of industry experts has been instrumental in guiding carriers on how to leverage digital solutions for improved customer retention and new policy acquisition.
Steve Johnson, Chief Product Officer at insured.io, emphasized, "Our growth illustrates not only our customers' achievements but also the transformation of insured.io as a company. We’ve broadened our abilities, introduced new functionalities, and fortified our team to better assist carriers as they navigate the fluctuating market landscape."
As consumer expectations for digital interactions continue to intensify, insured.io's Omnichannel Platform offers real-time data synchronization across mobile, desktop, and IVR channels, granting policyholders swift access to crucial information regarding their policies, billing, claims, and payments. Research from the industry indicates that a staggering 81% of policyholders prefer online platforms for routine tasks, with 60% stating they would consider switching carriers for superior claim-tracking services.
Looking ahead, insured.io remains devoted to innovation and growth. The company plans to further enhance its platform's functionalities, explore new partnership opportunities, and continually support carriers in adapting to the rapidly evolving insurance industry. Founded in 2011 by industry veterans, insured.io has designed its offerings to provide an affordable, easy-to-maintain SaaS solution aimed at improving customer engagement and retention throughout the insurance lifecycle. With its modern, cloud-based framework, the insured.io Customer Engagement Platform integrates effortlessly with various core administration systems, encompassing essential features such as IVR, policyholder and agent portals, direct-to-consumer sales, recurring payments, first notice of loss, and robust analytics. For more information or to schedule a demo, visit https://insured.io or contact (888) 470-0637.
Topics Business Technology）
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