Leaders Shift Towards Agentic Automation for Enhanced Enterprise Value

The Future of Enterprise Automation: A Shift Towards Agentic Solutions

In a world where artificial intelligence (AI) is rapidly evolving, organizations are beginning to rethink how they utilize these powerful tools. Recent research by Automation Anywhere indicates a significant shift in focus among enterprise leaders. As many as 60% of these leaders are pivoting from traditional personal productivity tools to what they term Agentic Automation, aiming to unlock real enterprise value.

Current Landscape of AI Utilization

Automation Anywhere, a frontrunner in Agentic Process Automation (APA), collaborated with Forrester Consulting to conduct a comprehensive study surveying global decision-makers who oversee their organization’s AI strategies. The findings suggest a strong inclination towards adopting dedicated automation platforms, particularly from established Robotic Process Automation (RPA) and AI leaders. This contrasts sharply with the adoption of generalized AI solutions, such as those provided by OpenAI or Anthropic.

Organizations are increasingly realizing that bespoke automation solutions designed for process orchestration are crucial for scaling AI applications across their operations. The study highlights that 71% of respondents agree that automation tools should act as an augmentation rather than a replacement for human roles, underlining the necessity for humans to maintain strategic oversight.

Overcoming Barriers to Adoption

Despite the enthusiasm for AI agents, significant challenges persist. Approximately 74% of business leaders reported recognizing the potential of AI agents to yield insights from substantial datasets. Yet, concerns about data privacy (66%), skill gaps (63%), and complexity of integration (61%) limit broader adoption. Automation Anywhere’s APA system is engineered to navigate these hurdles effectively, marrying autonomous processes with human governance.

The overarching goal is clear: as organizations pilot AI agents for various operational needs—ranging from internal employee support (53%) to customer service (48%)—they aim to expand these capabilities across diverse business functions over the next couple of years. Notably, evaluation feedback has rated the potential impact of AI in customer service, sales automation, and compliance as transformational, scoring above eight out of ten on average.

The Demand for Robust Automation Platforms

With decision-makers increasingly keen to leverage enterprise-grade automation, 60% of them regard RPA and specialized AI automation platforms as critical assets for managing long-duration processes. The strong preference lies with solutions that facilitate seamless, end-to-end process orchestrations, safeguarding data integrity and security. Automation Anywhere stands out by offering intelligent, secure, and scalable AI agents that are designed to mesh effortlessly across different systems, helping businesses optimize their operations.

Early Adoption and the Path Forward

As the study indicates, a remarkable 75% of leaders plan to deploy AI agents in customer support within the next 12 months, with 71% eyeing research applications. Respondents project substantial transformational value from these AI agents, signaling a robust confidence in their capabilities to drive meaningful change within organizations.

Nevertheless, while optimism abounds, challenges surrounding costs, security, and skill availability must be proactively managed. By addressing these concerns, enterprises can transition from pilot programs to wide-scale adoption of Agentic Automation, ultimately unlocking measurable business benefits.

Conclusion

The wave of AI transformation sweeping through the business landscape has never been more pronounced. Organizations that act decisively and embrace Agentic Automation today will position themselves as frontrunners in the AI-driven enterprises of tomorrow. Automation Anywhere is at the forefront of facilitating this evolution, offering a secure and user-friendly APA system complemented by powerful new solutions that drive scale and productivity.