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Unirita's LMIS Services Shine at ITreview Grid Award 2026 Winter

Unirita Inc., headquartered in Tokyo, Japan, has made headlines once again as its service management platform, LMIS (pronounced “Elmis”), has secured the prestigious 'Leader' title in two categories—'Incident Management Tools' and 'Help Desk Tools'—at the ITreview Grid Award 2026 Winter. This award is organized by IT Cloud Inc., also based in Tokyo, and recognizes products that demonstrate exceptional user satisfaction and brand recognition.

This year marks an important milestone for LMIS as it has been awarded the top position in the 'Incident Management Tools' category, especially favored by users from large enterprises. Notably, LMIS has been recognized consistently for five consecutive years in the same category, earning them a reputation that speaks volumes about the platform’s reliability and user-centric design.

Insights into the ITreview Grid Award

The ITreview Grid is a unique quadrant map that showcases business-oriented IT products and cloud services. Based on genuine feedback collected from real users, the award evaluates customer satisfaction and product recognition in the market. The latest edition, announced in January 2026, drew from approximately 151,000 reviews to honor products rated as 'Leader' for both customer satisfaction and recognition.

The title 'Leader' symbolizes a high level of support from numerous users, making it a highly regarded title within the IT landscape. Companies of various sizes, including large corporations, mid-sized firms, and SMEs, are evaluated, and exceptional performers receive specific accolades such as 'Large Enterprise Leader' or 'SME Leader'. This structured recognition reflects the product's commitment to evolving with user needs while creating a significant impact in the service management arena.

Furthermore, products that achieve a 'Leader' designation for three successive years earn a special badge as '3-Year Consecutive Leader', while those maintaining the accolade for five years receive '5-Year Consecutive Leader' recognition.

Customer Feedback and Testimonials

Unirita expresses deep gratitude for the numerous positive evaluations received from users and emphasizes that it will continue striving for service enhancement based on the valuable insights from this award.

To read detailed customer reviews, you can visit the ITreview product page for LMIS.

About LMIS

The award-winning LMIS platform excels in managing service desk functionalities, ensuring that user services are appropriately managed while addressing issues and facilitating continuous improvement. With its flexible subscription model, LMIS makes it accessible for organizations to keep operational costs manageable.

Currently, more than 300 major enterprises in Japan utilize the LMIS platform, boasting over 20,000 active users. The self-service portal feature has over 200,000 registered users, indicating the platform’s extensive outreach and commitment to enhancing user experience.

Recent Award History

LMIS has not only clinched the 2026 Winter award but also garnered similar accolades in previous years:

• - ITreview Grid Award 2025 (Spring, Summer, Fall) for 'Incident Management Tools' as 'Leader'
• - ITreview Grid Award 2025 (Spring, Summer, Fall) for 'Help Desk Tools' as 'Leader'

Looking Ahead

Unirita is dedicated to leveraging its strengths in service and data management, contributing to sustainable business growth and addressing societal challenges. Guided by the principles of UNIRITA Leadership Principles (ULP), the company collaborates closely with partners to realize its mission of fostering an economy built on altruism.

For inquiries about the LMIS service, please contact the Service Innovation Department at Unirita Inc. at this link.

For full details about Unirita, visit their official website at www.unirita.co.jp.