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CereCore Achieves Outstanding KLAS Rating in Managed IT Services

CereCore®, an established leader in healthcare IT solutions, continues to excel in its field, achieving an impressive KLAS rating of 95.2 for the year 2025 in the managed IT services category. This recognition highlights the company's unwavering commitment to delivering exceptional services to healthcare organizations. For the second consecutive year, CereCore has distinguished itself in this competitive landscape, receiving all A grades across critical customer experience pillars.

KLAS Research, a reputable organization that provides insights into healthcare technology, plays a pivotal role in evaluating vendor performance based on customer feedback. They categorize their reports into five essential pillars - Loyalty, Operations, Services, Relationship, and Value. CereCore not only secured high scores across all areas but also achieved the highest rating in the Loyalty pillar, which reflects the strong bond with its clientele.

The feedback from CereCore’s clients has been overwhelmingly positive. A staggering 100% of respondents reported affirmatively to key questions such as whether their expectations were exceeded, if CereCore avoids nickel-and-diming for every service, and if they would choose CereCore again. This unanimous satisfaction among clients indicates the excellence of the managed IT services provided by CereCore, particularly in the Outsourced Managed IT Services sector, which encompasses a vast array of functions ranging from technical support to application management services.

Curtis Watkins, the president and CEO of CereCore, expressed his appreciation for the recognition, stating, "We are honored to serve our clients and work hard to consistently deliver the highest quality IT services because we know as healthcare operators the impact that IT services have on clinical teams and the quality of care they deliver." His remarks underscore the company's dedication to fostering strategic partnerships with clients, ultimately focusing on exceeding expectations and delivering expertise.

CereCore's extensive range of managed IT services requires not only technical skill but also seamless coordination and communication. This commitment to quality often goes beyond Service Level Agreements (SLAs), resulting in a level of service that feels like an extension of the client's own team.

Client testimonials further demonstrate the effectiveness of CereCore’s approach. One client manager noted that CereCore consistently goes the extra mile, stating, "They focus on the customer experience and are willing to go the extra mile to make a difference with their support." The manager also highlighted CereCore's flexibility in adjusting staffing levels based on volume, which is essential in the fast-paced healthcare environment.

Another executive appreciated the integrated nature of the services, saying, "End users do not differentiate between CereCore staff and our internal IT team," illustrating how well CereCore has blended into their organizational structure.

CereCore's strategy of client collaboration and responsiveness has proven beneficial in meeting the demands of healthcare organizations effectively. Recognizing that healthcare is inherently urgent, CereCore remains dedicated to ensuring immediate support and assistance to their clients.

CereCore's success in the KLAS ratings reaffirms their commitment to understanding the unique needs of healthcare providers and continuously improving their services based on client feedback. Curtis Watkins concluded by stating, "We appreciate the feedback our clients have shared with KLAS about our services and view it as an opportunity to continually improve how we serve as managed IT services partners and work toward improving healthcare through technology."

In its mission to transform healthcare through integrated technology, CereCore provides a comprehensive suite of IT services, including staffing solutions, technical support, and EHR consulting, allowing healthcare organizations to focus on their primary objective - patient care.

With such stellar performances in KLAS ratings and unwavering positive client feedback, CereCore is on a trajectory of sustained growth and excellence as a partner in the healthcare IT sector and beyond.