IFS Recognized as Customers' Choice in 2025 Gartner Field Service Management Report

IFS Achieves Customers' Choice Recognition in 2025 Gartner Report

In an impressive achievement, IFS, a leader in Industrial AI software, has been recognized as the sole vendor to receive a Customers' Choice designation in the 2025 Gartner® Peer Insights™ Voice of the Customer Field Service Management report. This accolade underscores IFS's commitment to innovation and excellence in the field of service management.

Cathie Hall, Chief Product and Customer Officer at IFS, expressed pride in this recognition, stating that it serves as an important independent validation of their leadership in the market. Hall emphasized that this distinction, the only one of its kind in field service management, reflects IFS's dedication to driving the Industrial AI revolution forward.

The recognition comes amidst a wider context of IFS's pivotal role in the application of AI technologies across various industrial sectors. The company has specifically tailored its AI solutions to address unique industry challenges, with Field Service Management serving as a primary focus. These advancements enable organizations to enhance service delivery, improve workforce efficiency, and ultimately, boost service revenues.

Feedback from customers has played a crucial role in shaping IFS's product strategy. Their insights drive the continuous innovation that IFS is known for, enabling service-oriented businesses to accelerate their growth trajectories while ensuring that they meet the evolving needs of their customers.

This recognition is the latest in a series of accolades received by IFS from Gartner. Previously, the company was acknowledged as a Leader in the Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises in addition to earning a Customers' Choice designation for similar solutions in the manufacturing sector the previous year.

Vendors that earn a spot in the upper-right