#Belgium #Quest International #Bornem Belgium #OEMS Service #Bornem

Quest International Expands European Service Footprint

Quest International, a leading integrated technical service partner for global OEMs, has officially opened a new Service Repair Center in Bornem, Belgium, as part of its strategy to enhance service delivery across Europe. The facility focuses on ensuring compliance with stringent standards while improving efficiency in the execution of service operations.

Located strategically in the Antwerp Province, the new center aims to support the growing needs of OEMs for integrated depot repair, diagnostics, and related warehousing and logistics services. Key to this facility is its compliance with the ISO 9001:2015 Quality Management System, alongside adherence to ISO standards for various operational processes, including ISO 13485:2016, ISO 14001:2015, and ISO 27001:2022.

"Global OEMs face significant challenges in executing service within tightly controlled environments that also demand speed and scalability. Our new facility in Bornem was specifically designed to address these challenges," stated Pasha Arshadi, VP of Global Service Solutions at Quest International. The facility has been structured to integrate smoothly with OEM quality systems, ensuring that services are compliant and traceable without adding unnecessary operational complexity.

The Service Repair Center specializes in a range of activities including advanced diagnostics, calibration, functional verification, and maintaining comprehensive Device History Records (DHR). The entire repair and service process is conducted within ISO-registered environments, ensuring high standards of traceability and audit readiness. As the medical and life sciences sectors witness growing regulatory requirements, this new facility will provide vital support to ensure that OEMs can navigate these complexities while maintaining high service standards.

Additionally, the facility enhances warehousing and logistics capabilities, offering services like inbound inspection, reverse logistics, and efficient inventory management. Its strategic position near major transport corridors will allow for faster turnaround times, optimized parts flow, and overall reduced costs associated with logistics and service deliveries.

The establishment of the Bornem facility represents Quest International’s commitment to meeting evolving market demands, particularly as European OEMs contend with increasing device volumes and regulatory scrutiny. The investments made into creating this center reflect a greater understanding of the competitive landscape of the medical device industry and the necessity for manufacturers to have partners capable of delivering compliant, high-quality services.

"This new center allows our OEM partners to scale their service operations efficiently while maintaining control over quality and compliance," added Pasha Arshadi. He emphasized the need for service solutions that evolve with changing demands, underscoring the continued commitment of Quest International to provide tailored solutions that extend the operational range of OEM service teams.

Quest International, founded in 1982, is dedicated to providing ISO-registered technical service solutions, encompassing depot repair and customer care services among others. The company operates globally from its headquarters in Irvine, California, meeting the needs of Fortune 500 OEMs with tailored solutions that enhance operational efficiency and quality service delivery.

For further information or to schedule a consultation with the Business Development team, visit Quest International’s website. The opening of this Service Repair Center marks a significant progress in their ongoing efforts to ensure high standards of service in a challenging regulatory environment.