#USA #Patient Support #Shoreview #Maxwell TEC #nanaCONNECT

Introduction

Maxwell TEC, a leading provider of innovative health technology solutions, has recently announced significant updates to its modular patient communication platform, rebranded as nanaCONNECT. This redesigned platform aims to enhance how care providers interact with patients and their families throughout the entire healthcare process.

Enhanced Features of nanaCONNECT

The enhancements focus on a more scalable and seamless user experience. Providing not just communication, but also critical feedback mechanisms, nanaCONNECT now features four distinct modules: NOTIFY, ENGAGE, REACH, and BEREAVE. These have been strategically developed to address various aspects of the patient care journey.

What Each Module Offers

1. NOTIFY
- Formerly known as NOTIFYnana, this module welcomes patients and keeps them informed about caregiver arrivals, appointment confirmations, and allows them to provide real-time feedback through surveys.

2. ENGAGE
- This module, which was also known as nanaCONNECT, focuses on daily check-ins and satisfaction surveys to ensure that patients remain engaged with their well-being in a timely manner.

3. REACH
- New to the platform, REACH focuses on supporting patients after they are discharged from care. It provides customized post-discharge instructions and relevant resources to assist in their recovery.
- This module serves a critical function in the continuity of care, ensuring that patients feel supported even after they leave a healthcare facility.

4. BEREAVE
- Formerly nanaBEREAVEMENT, this module has been revamped to modernize the bereavement process for hospice care. It offers families personalized grief support, utilizing AI-driven insights to enhance the compassionate care provided during sensitive times.

A Mission-Driven Approach

According to Scott Beard, Chief Strategy Officer at Maxwell TEC, the revamped nanaCONNECT platform is designed to keep care providers and patients connected in meaningful ways, especially as demands in healthcare continue to grow. The platform aims to simplify communication channels while ensuring they align with the entire lifecycle of patient care.

Focus on Improving Outcomes

The addition of the REACH module particularly addresses an important gap in patient care, bridging the time between discharge and follow-up appointments. Andrew O'Connell, the Director of Product at Maxwell TEC, highlighted that REACH enables healthcare agencies to maintain necessary contact with discharged patients, offering them guidance and resources to facilitate recovery without burdening staff with additional manual tasks.

Comprehensive Features

Across all modules, the nanaCONNECT platform is equipped with the following features:

• - Customizable SMS messages: Daily text messages tailored to the specific needs and milestones of each patient.
• - Real-time insights dashboard: This feature allows care providers to monitor patient engagement and efficiently identify those requiring immediate attention.
• - Scalable communication workflows: Designed to reduce the manual workload, these workflows enhance the consistency of care delivery while improving patient outcomes.
• - User-friendly implementation: Patients can receive updates and messages effortlessly without needing to download any applications, leveraging familiar text-based communication instead.

Conclusion

The newly redesigned nanaCONNECT platform reflects Maxwell TEC's commitment to empowering care-at-home providers through innovative technology. As they continue to evolve and enhance their product offerings, Maxwell TEC positions itself as a critical player in the ongoing transformation of patient care. For more information on their full range of tech-enabled products and solutions, visit maxwelltec.com or contact them for a demonstration.

About Maxwell TEC
Maxwell TEC enables care at home through technology and strategic solutions, mixing decades of clinical expertise with innovative approaches. Their suite consists of tech-enabled products, data-driven solutions, and consulting services that equip care providers with essential tools for success in today’s digital healthcare landscape.

To learn more about their offerings, check out their website at www.maxwelltec.com.