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NorthCoast Health Care Management: Celebrating 30 Years of Excellence

On October 8, 2025, NorthCoast Health Care Management proudly commemorates its 30th anniversary, a milestone that signifies three decades of excellence in revenue cycle management and credentialing services tailored for home health, hospice, and home infusion providers. Founded in 1995, NorthCoast has developed strong partnerships across a broad spectrum of health plans, establishing itself as a trusted leader within the healthcare sector.

The company has been under the guidance of CEO Misty Taylor, who has played a pivotal role in expanding NorthCoast's influence and service offerings. With her extensive background as a nurse and leader in home health, hospice, and health plan operations, Taylor brings a unique understanding of the complexities faced by providers and payers alike. According to Taylor, "At NorthCoast, we employ some of the most skilled and highly credentialed professionals in the field. Our mission is to streamline back-office operations for providers so they can concentrate on delivering exceptional patient care. This mission is driven by innovation, collaboration, and an unwavering pursuit of excellence."

Amy Konopka, the Chief Operating Officer and Executive Vice President of Business Development, emphasized the company’s commitment to client satisfaction. She noted, "Our primary goal is to ensure outstanding customer satisfaction. We strive to make a meaningful, positive difference in every interaction, guided by compassion, dedication, and a commitment to excellence. This philosophy, championed by our CEO, is woven into the fabric of our organization, guaranteeing that our clients receive unrivaled care and respect."

As she reflects on her leadership journey, Taylor acknowledges the legacy of NorthCoast's late founder, Lee Passell. "When I took on this role four years ago, I inherited a legacy of integrity and compassion from Lee. While we have made significant progress since then, I take pride in preserving—and building upon—the foundational values he established." Merle and Grant Passell, family members of Lee Passell, expressed their admiration for the direction of the company. Grant commented, "Lee would be thrilled with NorthCoast's accomplishments today," while Merle added, "He would take immense pride in seeing how the company has thrived and evolved under Misty’s guidance."

Since Taylor's appointment as CEO, she has spearheaded numerous advancements, including the expansion of NorthCoast's provider network, integration of state-of-the-art healthcare technologies, and establishment of stronger strategic partnerships within the industry. Her visionary leadership has placed NorthCoast in a strong position for sustained growth and impact.

In celebration of its 30th anniversary, NorthCoast plans to honor its rich history while articulating an ambitious vision for the future. "Looking forward, our mission remains resolute—to lead with compassion, innovation, and excellence," said Taylor in conclusion. "We are excited to embrace the opportunities ahead and extend our heartfelt gratitude to our exceptional employees, providers, and health plan partners who have made this remarkable journey possible."

For media inquiries, interview requests, or additional information about NorthCoast Health Care Management, please contact
Grant Passell
Public Relations
email: [email protected]
phone: 216-644-8173
website: NorthCoast Health Care Management