Rider Jet Center Crowned as Top FBO for Outstanding Service in 2025
Rider Jet Center, located at Hagerstown Regional Airport, received a prestigious accolade as the Top Fixed Base Operator (FBO) for 2025. This esteemed recognition was presented by Aerospace and Defense Review, a national publication that focuses on the aviation and defense sectors. According to the magazine, this award acknowledges not just the quality of service but the trust and reputation that Rider Jet Center has built within the aviation community.
The evaluation criteria for this honor involved a thorough review by an expert panel, consisting of C-level executives and industry leaders. Their feedback revealed that Rider Jet Center stands out for its exceptional services, which span beyond mere operational functions. Pilots, organizations, and even members of the US Army contributed testimonials that bolstered Rider Jet Center’s candidacy for this award.
Ben Rider, the owner and CEO of Rider Jet Center, expressed his immense pride in this recognition. He emphasized that the success of their operations is intrinsically tied to the hospitality and customer service ethos they maintain. Ben stated, "Everybody in the entire team goes out of their way to make people feel welcome. Yes, this is serious, professional aviation, but we're also about providing great customer service."
The sentiment of hospitality is a core principle for the entire team at Rider Jet Center. From the restaurant workers to the management and maintenance staff, each member plays a pivotal role in delivering a welcoming experience for their clients. This concerted effort is evident in their approach, which includes not only the provision of fuel and hangar space but also a dedicated focus on creating a positive atmosphere for all visitors.
Moreover, Ben Rider emphasized that Rider Jet Center operates with a unique perspective, seeing their business through the lens of hospitality rather than merely a functional service provider. "From the beginning, my father and I have viewed this as a hospitality business. Fuel, hangar space, and ground services are a given everywhere. What sets us apart is how we treat our customers," remarked Ben.
The Rider Jet Center offers a range of services tailored to meet the needs of both civilian and military clients. These include seamless aviation support, premium amenities, and in-house maintenance for jets and propeller aircraft, all designed with a customer-first mentality. Their commitment to excellence in operational performance and efficiency further establishes them as a leader in the aviation service marketplace.
In conclusion, Rider Jet Center's recent accolade as the Top FBO of 2025 underscores its commitment to outstanding service and hospitality in aviation. With a focus on creating a welcoming environment and ensuring customer satisfaction, Rider Jet Center continues to set benchmarks within the industry, marking its place as a trusted choice for aviators. For more information about their services and operations, you can visit their website at www.riderjetcenter.com.
The evaluation criteria for this honor involved a thorough review by an expert panel, consisting of C-level executives and industry leaders. Their feedback revealed that Rider Jet Center stands out for its exceptional services, which span beyond mere operational functions. Pilots, organizations, and even members of the US Army contributed testimonials that bolstered Rider Jet Center’s candidacy for this award.
Ben Rider, the owner and CEO of Rider Jet Center, expressed his immense pride in this recognition. He emphasized that the success of their operations is intrinsically tied to the hospitality and customer service ethos they maintain. Ben stated, "Everybody in the entire team goes out of their way to make people feel welcome. Yes, this is serious, professional aviation, but we're also about providing great customer service."
The sentiment of hospitality is a core principle for the entire team at Rider Jet Center. From the restaurant workers to the management and maintenance staff, each member plays a pivotal role in delivering a welcoming experience for their clients. This concerted effort is evident in their approach, which includes not only the provision of fuel and hangar space but also a dedicated focus on creating a positive atmosphere for all visitors.
Moreover, Ben Rider emphasized that Rider Jet Center operates with a unique perspective, seeing their business through the lens of hospitality rather than merely a functional service provider. "From the beginning, my father and I have viewed this as a hospitality business. Fuel, hangar space, and ground services are a given everywhere. What sets us apart is how we treat our customers," remarked Ben.
The Rider Jet Center offers a range of services tailored to meet the needs of both civilian and military clients. These include seamless aviation support, premium amenities, and in-house maintenance for jets and propeller aircraft, all designed with a customer-first mentality. Their commitment to excellence in operational performance and efficiency further establishes them as a leader in the aviation service marketplace.
In conclusion, Rider Jet Center's recent accolade as the Top FBO of 2025 underscores its commitment to outstanding service and hospitality in aviation. With a focus on creating a welcoming environment and ensuring customer satisfaction, Rider Jet Center continues to set benchmarks within the industry, marking its place as a trusted choice for aviators. For more information about their services and operations, you can visit their website at www.riderjetcenter.com.
Topics Auto & Transportation）
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