ApamanShop Announces Results of 11th QSC Ranking: 43 Stores Achieved Perfect Scores

ApamanShop's 11th QSC Ranking Results

In a recent announcement, APAMAN Co., Ltd., the parent company of the prominent real estate franchise "ApamanShop," revealed the outcomes of its 11th Quality, Service, and Cleanliness (QSC) ranking. Conducted across its nationwide network, an impressive total of 43 stores achieved a perfect score of 200 out of 200 points. This accomplishment underscores the commitment of ApamanShop franchise members to delivering superior customer service consistently.

In this year's results, the Yachiyo Chuo store has reached the remarkable milestone of receiving a perfect score for three consecutive years. Similarly, the Niigata Higashi store has matched this feat for two consecutive years. Such outstanding performances shine a light on the daily efforts and dedication shown by the staff in enhancing customer experiences. The continuous recognition of their high service quality reflects ApamanShop's strong position within the competitive rental property sector.

The QSC ranking serves as an essential tool for evaluating customer satisfaction and guiding users in selecting stores. ApamanShop has made this year's findings accessible through a dedicated website, where the list of both perfect score stores and those marked as excellent can be viewed by the public.

The 2025 QSC ranking demonstrates ApamanShop's unwavering pursuit of excellence in customer satisfaction. This commitment includes regular assessments of customer service interactions and the cleanliness of all stores, ensuring a high standard is consistently maintained. The QSC ratings were derived from evaluations conducted by mystery shoppers, who assessed various criteria including responsiveness through in-person inquiries, phone calls, and emails as well as overall store aesthetics.

Overview of the Survey

- Name: 11th ApamanShop QSC Ranking (2025)
- Scope: Participating ApamanShop stores across the nation
- Method: Evaluated by mystery shoppers on responsiveness to inquiries, store cleanliness, and overall customer handling. This assessment was commissioned to MS & Consulting, a company specializing in customer satisfaction evaluation.
- Assessment Criteria: Out of 100 questions, resulting in a total score of 200 points.
- Key Evaluation Areas:

- Customer visit intentions
- Recommendation intent
- Sales interaction quality
- Knowledge and suggestion abilities
- Listening skills
- Store cleanliness
- Speed and accuracy in responding to inquiries
- Property viewing procedures
- Departure handling
- Online information dissemination

The competitive landscape is highlighted by ApamanShop's reported status as number one in both contract numbers and the number of stores in the rental housing agency industry, set against data compiled through detailed research conducted by Tokyo Shoko Research. Furthermore, an additional study underlines its leadership position in store count, affirming its dominance within the sector.