CT-e1/SaaS Emerges as Top Choice in BOXIL's 2026 Ranking for Call Center Solutions

CT-e1/SaaS: Leading the Way in Cloud CTI Solutions

In a remarkable achievement, CT-e1/SaaS, a cloud-based CTI service by Comdesign, has been awarded the top position in the 2026 BOXIL Request Ranking for two categories: CTI systems and inbound call center systems. This recognition was announced by Smart Camp Inc., the organizer of the request rankings.

The BOXIL Request Ranking is compiled based on the number of document requests made by users on the SaaS comparison site BOXIL. The data for the first half of 2026 was collected from January 1 to May 31, focusing on the total document requests submitted during this timeframe. The rankings serve as a reflection of user interest and demand in various SaaS offerings.

CT-e1/SaaS stood out from the competition with its impressive user engagement leading to the highest number of document requests in both highlighted categories. This accolade not only signifies the service's popularity but also highlights the rising trend of cloud-based solutions in the contact center industry.

A Closer Look at CT-e1/SaaS

CT-e1/SaaS is characterized by its low-cost and equipment-free setup, which is a significant advantage of cloud services. Additionally, it offers an extensive suite of features and the ability to customize functionalities according to the specific needs of each client. As a result, it has been successfully adopted by approximately 1,950 tenants and over 34,000 seats in various companies.

Comdesign, the company behind CT-e1/SaaS, was founded in 2000 and began offering its cloud CTI services in 2008. Their service model is centered around CXaaS (Customer Experience as a Service), which combines the essential cloud CTI features with the support of specialized engineers. This comprehensive approach meets the evolving needs of contact centers, catering to businesses of all sizes, from small enterprises to large-scale operations.

Understanding CXaaS

The CXaaS model not only focuses on delivering cloud CTI functions but also includes a service commitment from experienced engineers who guide clients through implementation and usage. This subscription-based model is tailored to provide a holistic support system for customer experience management.

For those looking to dive deeper into what makes CT-e1/SaaS a preferred choice, additional details can be explored on the official pages:

Conclusion

CT-e1/SaaS's recognition in the BOXIL Request Rankings is indicative of a significant shift towards cloud-based solutions in the industry. With its extensive offerings and tailored support, it’s paving the way for the future of call center operations. For more information on their services or inquiries, you can contact the sales team at Comdesign through the following:

- Phone: 050-5808-5500
- Email: [email protected]

Keep an eye on the evolving landscape of cloud services as Comdesign continues to innovate and adapt to client needs.