Recho Selected for Plug and Play Japan’s Summer 2025 Accelerator Program
Recho, a Tokyo-based company focusing on building infrastructure for voice AI, has recently announced its participation in the prestigious Plug and Play Japan’s Accelerator Program for the Summer 2025 Batch. This program has seen the acceptance of 51 startups from both domestic and international backgrounds, with Recho being recognized for its remarkable contributions in the finance and insurance sectors alongside its proprietary voice AI technology.
Background on Plug and Play Japan
Plug and Play Japan, part of the largest innovation platform globally, originated from Silicon Valley and now operates in over 60 locations worldwide. With a track record of supporting over 1,000 startups, this platform has been instrumental in nurturing significant global companies such as Dropbox, PayPal, and Lendbot. Recho's acceptance into this program is primarily based on its successful collaborations with major corporations across various industries, particularly within finance and insurance, demonstrating its ability to meet specific industry demands with advanced technology.
Defining AI 2.0 Voice Agent
The evolution of customer support has progressed from Interactive Voice Response (IVR) systems to chatbots, and now to the more advanced voice AI agents. With the advent of generative AI technology, there is a rising expectation for these Voice Agents (referred to as AI 2.0) to facilitate fully automated, human-like conversations.
However, implementing these technologies in real-world business scenarios requires highly tailored customization to align with each company's unique expertise, brand image, and operational workflows. For instance, in the finance sector, the need for precise explanations of contracts and compliance with regulations has arisen, while in the insurance field, empathetic communication during claims for accidents or illnesses is paramount. Thus, the conversational quality required varies significantly from sector to sector.
Recho not only provides the technological foundation but also assists businesses in constructing Voice Agents that are customized to fit their operational realities. Many implicit judgments and considerations exist in traditional customer service calls that are often not documented in manuals. Recho visualizes this tacit knowledge and tunes its agents through systematic testing and evaluation, which enhances the entire platform. Furthermore, the specific knowledge and service quality unique to each company remain preserved as competitive advantages.
The Recho Voice AI Platform is designed as a versatile infrastructure that is not limited to specific industries, and its implementation has already begun within prominent firms across various sectors. This recent selection has placed a spotlight on Recho's dedicated efforts in finance and insurance.
Future Prospects
By participating in the Plug and Play Japan program, Recho aims to build new partnerships that facilitate the widespread adoption of the Recho Voice AI Platform in the finance and insurance industries. Additionally, leveraging Plug and Play’s global network is expected to yield insights that will assist in expanding its operations overseas.
Comments from Leadership
Kiyu Shin, CEO of Recho, expressed, "We are incredibly honored to be selected for Plug and Play Japan's accelerator program. Voice AI technology is advancing daily, yet successful adoption requires customization tailored to each business's operations. The finance sector, in particular, demands accuracy and reliability; we aim to provide our refined technology and expertise to a broader range of companies. This opportunity gives us the momentum to help more businesses reap the benefits of Voice Agents."
About Plug and Play Japan
Plug and Play Japan serves as the Japanese branch of a leading global accelerator and venture capital firm. As an innovation platform originating in Silicon Valley, it partners with over 40 pioneering companies across various industries. Its strengths lie in aiding innovation for large enterprises, implementing cross-industry accelerator programs, investing in startups, and collaborating with governments for global expansions.
Company Overview: Plug and Play Japan
- - Name: Plug and Play Japan
- - Address: 1-10-8 Dogenzaka, Shibuya, Tokyo 150-0043
- - CEO: Vincent Philippe
- - Website: Plug and Play Japan
- - Founded: July 14, 2017
About Recho
Operating under the concept of "Your 2nd Voice," Recho specializes in developing and providing the Recho Voice AI Platform. This platform streamlines the process from model development to operational support, enabling businesses to unleash the potential of voice communication and create a society where everyone can connect more richly.
Company Overview: Recho
- - CEO: Kiyu Shin
- - Main Business: Development and provision of the Recho Voice AI Platform and support for Voice Agent integration and operation
- - Address: 2F Daiwa Harumi Building, 3-10-1 Harumi, Chuo, Tokyo 104-0053
- - Website: Recho AI
Job Openings
Recho is looking for team members to help shape the future of Voice AI. We welcome applicants who are eager to explore innovative possibilities in voice communication, from platform development to project delivery.
For inquiries, please contact:
Recho PR Team