#Japan #Tokyo #IT Support #Office Busters #IT Tasukaru

Office Busters Launches Comprehensive IT Support: 'IT Tasukaru'

In a strategic move to strengthen its position in the market, Office Busters, led by President Masayoshi Kumagai and based in Tokyo, has officially launched 'IT Tasukaru', a subscription-based IT support service tailored for small and medium enterprises (SMEs). Starting at ¥39,900 (about $370) per month, this service offers essential support including PC helpdesk, Microsoft 365 management, security measures, and regular visits. It aims to create a sense of ownership over IT operations for SMEs, akin to having a personal IT manager on-site.

The Genesis of 'IT Tasukaru'

The creation of 'IT Tasukaru' stems from Office Busters’ extensive experience with office furniture and office automation equipment sales. Throughout their journey, they received numerous inquiries from businesses struggling with IT-related issues, such as “How do I set up this computer?” or “Who can I turn to when an issue arises?” To address these gaps, they began testing IT support services in 2018 by providing assistance with computer settings and network setups, which quickly gained traction.

With time, the company accumulated considerable knowledge at their Echujima base, 'ITBASE', focusing on kitting services (initial setup). They steadily expanded their offerings to include security solutions and cloud implementation support. In 2023, they formalized these efforts under the 'IT Tasukaru' brand, marking a shift from being merely a seller of products to becoming a reliable partner for office support. Through this initiative, Office Busters aims to bolster business continuity for SMEs by providing steadfast on-site IT support.

Note: In 2023, 'ITBASE' achieved ISO 27001 certification, ensuring strict operation protocols, although the wider company is yet to be certified.

Service Features

• - Robust Support for On-Site IT Personnel: 'IT Tasukaru' offers comprehensive assistance covering various IT concerns from PC troubleshooting to cloud integration. Staff members well-versed in on-site challenges ensure prompt solutions via phone, remote, or in-person assistance.
• - Clear and Budget-Friendly Subscription Model: With zero initial costs, the monthly subscription model simplifies budgeting for SMEs, allowing them to have a sense of dedicated IT support without the need to hire full-time staff.
• - Enhanced Security and Cloud Integration: Implementing multi-layer defenses through services like WEBROOT and LANSCOPE, alongside cloud operations with Microsoft 365, 'IT Tasukaru' fortifies a safe and conducive IT working environment.

Client Testimonial

One client, Yasuragi Insurance Office, which has 11 employees, expressed their satisfaction: “It's comforting to know that we can quickly consult someone when trouble strikes. The proactive security recommendations make us feel secure.”

Future Directions

Looking ahead, Office Busters plans to leverage 'IT Tasukaru' as a catalyst for the IT transformation of overall office operations. Enhancements will focus on integrating services critical to SME operations such as attendance management, electronic contracts, cloud PBX, and data backup solutions. Additionally, a support portal will be introduced to improve visibility into inquiry history and response statuses. Office Busters aspires to grow as a trustworthy IT partner for businesses, promoting the slogan “Turn to 'IT Tasukaru' when in need.”

Closing Remarks

According to the representative comment from the company:
‘'IT Tasukaru' is a service born from hands-on experience. We prioritize being there for our customers during their moments of need, helping create an uninterrupted business environment. We will continue to evolve in providing a safe and productive workspace.’

Contact Information

Company Name: Office Busters Inc.
Department: ICT Solutions Business Services Creation
Contact: Miyata, 'IT Tasukaru'
Email: [email protected]
Phone: 0120-151-331 (09:00 – 17:00)

About Office Busters
Founded by Masayoshi Kumagai, Office Busters specializes in office furniture and OA equipment sales, with headquarters based in Ichikanda, Chiyoda, Tokyo. They offer a range of services from environmental consulting linked to the disposal of unnecessary office items to project management for office designs, making them a one-stop solution for office needs.