Survey on Large-Scale Repairs Reveals Cost Concerns Among Residents

Insights from the Latest Survey on Apartment Repairs

In response to escalating costs associated with large-scale repairs in condominiums, Tsunagu Net Communications, part of the Alteria Group, conducted a survey aimed at understanding the sentiments and awareness of residents. The survey, running from June 25 to June 30, 2025, included 4,716 participants who reside in condominiums across Japan and sought to highlight their priorities and level of knowledge regarding repair costs and planning.

Key Findings

The survey revealed that an impressive 75.9% of residents believe that the reasonableness of repair costs is their primary concern when it comes to large-scale repairs. This statistic reflects residents' desire for transparent and fair handling of their monthly reserve funds, which are directly tied to essential repair activities.

However, a significant gap in knowledge was also observed as 56.5% of participants admitted they do not adequately understand the details regarding their reserve funds, including how much is required per the long-term repair plan. Although they express concern about costs, many residents are not adequately informed, suggesting a need for better communication.

When asked how they would respond if the condo repair fees were to increase, another 69.4% of participants indicated they would require a detailed explanation not only for the reasons behind the increase but also for how the funds would be utilized. This eagerness for transparency shows that residents are actively engaged and want to ensure their funds are being used appropriately, especially given the influence of rising costs linked to inflation and labor.

Current Communication Methods

The survey also explored how information about repair plans and associated costs is currently disseminated among residents. Results indicated that most communication still relies on traditional methods: 66.2% of residents reported receiving updates through paper documents, while 49.1% noted attendance at in-person meetings. There is a clear demand for more immediate and accessible information, as many expressed a preference for platforms that allow for instant verification, opportunities to voice concerns, and constant updates.

Enhancing Information Sharing

As part of the inquiry into improving the communication of repair details, nearly half of the respondents highlighted the need for information to be readily accessible online. This call for modernized communication channels signals a shift towards digital platforms that can enable better engagement and transparency. Online tools could transform the management of repair information, fostering a more informed community.

In this context, Tsunagu Net offers Mcloud, a groupware solution designed specifically for condominium management organizations. Launched in 2011, this service supports approximately 4,600 condominiums across Japan, addressing administrative challenges and harnessing digital transformation.

Features of Mcloud

One of the standout features of Mcloud is its notification system, where property managers can send mass communications to residents via email. This capability ensures that important updates—such as repairs and costs—are delivered promptly and can be accessed on various devices, including smartphones and computers. Attachments like PDFs or images can also be included, eliminating the need for physical mailings, thereby reducing printing costs and resource consumption.

Conclusion

Both the survey results and the availability of innovative tools such as Mcloud highlight an urgent need for improved communication between condo management and residents, particularly in the context of major repairs. By fostering transparency about repair costs and usage of funds, condominium managers can enhance resident trust and engagement. For more detailed insights and survey results, visit the Mansion Lab website.

For more information about Mcloud, explore their website here.

Company Overview
Tsunagu Net Communications, Inc.
CEO: Keisuke Wagumo
Location: Otemachi 2-2-1, Chiyoda-ku, Tokyo, Japan
Founded: January 24, 2001
Website: tsunagunet.com