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Synchrony Named No. 1 Best Company to Work For in the U.S.

In a remarkable ascent, Synchrony has climbed to the very top of the Fortune 100 Best Companies to Work For® list for 2026, a significant leap from its 2021 position of No. 37. This prestigious ranking, curated by Great Place To Work® and Fortune media, underscores Synchrony's commitment to fostering a high-trust work environment that not only prioritizes employees but actively promotes a culture of innovation.

Synchrony stands out in the competitive landscape of American workplaces by cultivating a realm where trust is paramount, allowing employees to experiment with cutting-edge AI and other advanced technologies. The company aims to facilitate healthier financial lives for millions of Americans by empowering its workforce through innovation.

The recognition is a testament to Synchrony’s successful integration of a flexible, hybrid working model alongside rigorous employee development programs. An impressive 94% of Synchrony employees report that it is indeed a great place to work, a stark contrast to the national average of 57%. This remarkably positive feedback is indicative of a culture that encourages an innovation-first mindset among its employees, resulting in superior business outcomes and enhanced customer experiences.

Cultural Foundations of Innovation

Brian Doubles, Synchrony’s President and CEO, emphasizes that the honor is rooted in the collective efforts of every team member. He notes, “Our culture is built on trust, giving our people the freedom to innovate, experiment, and apply technologies like AI in ways that make a real difference.” This trust not only motivates employees to bring creative ideas to the table but also accelerates the company's ability to expand credit access to tens of millions of individuals and businesses.

Michael C. Bush, CEO of Great Place To Work, affirms the critical connection between trust and performance. He remarks that trust in leadership fosters increased effort and a willingness to embrace new technologies, ultimately leading to improved customer experiences.

Embracing AI for Future Growth

In recognition of the importance of adapting to technological advancements, Synchrony has implemented numerous initiatives that prioritize AI technologies. Nearly all senior leaders at Synchrony reportedly harness AI tools, indicating a strong commitment to integrating modern technology into daily operations. Furthermore, about 90% of employees trust Synchrony’s commitment to ethical AI use, while a significant majority believes that the use of AI will create new growth opportunities for the company and positively impact their careers.

Synchrony is also actively investing in AI training and professional development programs to ensure that its workforce is equipped for the future. These initiatives include AI-centric training sessions, workshops, and mentoring opportunities aimed at cultivating a skilled, agile workforce ready to meet evolving market demands.

The Secret to Retention

The key to Synchrony’s success lies not only in innovation but also in its dedication to employee satisfaction and retention. The firm has seen consistent high engagement levels and industry-leading retention rates, aligning with impressive financial performance metrics. Notably, Synchrony reported net earnings of $3.6 billion for 2025, a significant increase from figures just five years prior.

The emphasis on a flexible hybrid work environment, skills-focused development programs, and a comprehensive approach to employee well-being are pivotal elements of Synchrony's strategy. By focusing on flexibility, training, continued feedback, and well-being support initiatives, Synchrony ensures its employees are not just satisfied but also thriving in their roles.

Key Highlights of Synchrony’s Culture

• - Flexible Hybrid Model: A setup that encourages both remote and in-office teamwork, enhancing collaboration and adaptability.
• - Skills-First Development: Dedicated training programs designed to help employees acquire the skills needed for career advancement, particularly in AI.
• - Ongoing Coaching and Feedback: Transparent communication and managerial support to clarify goals and foster accountability.
• - Commitment to Well-Being: Initiatives focusing on physical, emotional, and financial wellness ensure that employees have the necessary resources to succeed and balance personal and professional commitments.

As Synchrony continues to lead the way in workplace satisfaction and cultural excellence, it serves as a model for organizations aiming to create environments where trust fosters innovation. The future looks bright as this consumer financing giant sets the pace for the industry in enhancing employee experiences while delivering robust business results.