Level Legal Welcomes Jon Robins as New Chief Technology Officer and VP of eDiscovery

Jon Robins Takes the Helm at Level Legal

On August 27, 2025, Level Legal made headlines in the legal technology space by appointing Jon Robins as their new Chief Technology Officer (CTO) and Vice President of eDiscovery. This strategic move comes at a time of rapid change in the legal landscape, seeking to elevate customer experience through innovation and bespoke solutions. Based in Dallas, Level Legal is known for its concierge forensics, eDiscovery, managed review, and consulting services.

A New Era for Level Legal

Jon Robins comes to Level Legal with almost two decades of experience in the eDiscovery domain. His background includes previous roles such as National Director of eDiscovery Operations at Ricoh and Director of Client Services at HRSR Consultants, where he honed his skills in technology management and customer service.

In his new role, Robins will lead the company's technological initiatives, focusing on driving advancements in software development, artificial intelligence, and eDiscovery operations. According to Level Legal’s CEO, Joey Seeber, Robins is regarded as one of the most skilled individuals in the eDiscovery field. Seeber states, _“His leadership will accelerate the implementation of our vision to deliver a customer experience unlike anything in the industry.”_

Customer-Centric Innovations

A significant part of Robins's vision at Level Legal involves transforming the customer experience. He plans to work closely with clients to simplify their navigation through complex data issues, allowing them to focus more on practicing law rather than being bogged down by technical challenges.

Robins has expressed his enthusiasm for collaborating with the team to leverage new technologies for creating customized solutions. The objective is to develop an integrated portal for eDiscovery workspaces and to utilize AI tools in a way that maximizes their practical value. _“We are thinking about the customer experience with everything we do,”_ Robins mentions, underscoring a shift towards a more personalized approach in legal technology.

Launching a Customer Experience Team

In conjunction with Robins's appointment, Level Legal has introduced a dedicated Customer Experience team. This initiative aims to set a new standard for service quality in forensic and eDiscovery contexts. The growing need for a consultative and hospitality-oriented approach in the legal sector has motivated this new team to elevate service delivery for both existing partners and potential new clients.

Matt Mahon, who takes the lead as VP of Customer Experience, will oversee this team comprising seasoned legal professionals. Daniel Bonner, Capri Miller, and Greg Moreman bring a wealth of knowledge and nearly forty years of cumulative experience to ensure client satisfaction. Their collective expertise is set to enhance how Level Legal interacts with its customers, aiming to deliver a premier level of service.

About Level Legal

Level Legal distinguishes itself by prioritizing the human aspect of legal complexities. Their approach combines reliable forensics, eDiscovery, managed review, and consulting services to deliver an unmatched level of customer service in the industry. By focusing on dependability and a concierge-like experience, Level Legal assures peace of mind for law firms and corporations alike.

For more information about their offerings or to learn more about Jon Robins's vision, please visit levellegal.com.

This strategic appointment marks a crucial step for Level Legal as they strive to enhance their innovation capabilities and provide exceptional customer experiences in an ever-evolving legal landscape.