Canon Marketing Japan Partners with TimeLeap for Enhanced Remote Customer Service Experience
Canon's Innovative Approach to Remote Customer Service
In a world increasingly moving towards remote services, Canon Marketing Japan (Canon MJ) is taking significant strides in enhancing customer service through technological innovation. Starting from October 9, 2025, they will combine their cloud-based recording service, VisualStage Type-S, with TimeLeap's remote customer service technology, RURA. This collaboration aims to create a robust operational framework that maximizes customer engagement and ensures high-quality service even from a distance.
With the integration of these two platforms, remote customer service staff will have access to multiple camera feeds installed in stores and facilities, allowing them to have a broader understanding of the situation and the customers within the premises. This wide-angle perspective helps in preventing missed customer inquiries and optimizes service opportunities, addressing key challenges in the current retail landscape, such as labor shortages and increasing operational efficiency.
In December 2024, Canon MJ forged a capital and business partnership with TimeLeap, anticipating a societal shift towards an
Topics Other）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.