#Store Intelligence #Simbe #DeCicco & Sons

DeCicco & Sons Enhances Operations with Simbe's AI Platform

DeCicco & Sons, a family-owned grocery chain located in New York and Connecticut, is setting a benchmark for operational excellence through the integration of Simbe Robotics' Store Intelligence™ platform. This strategic move follows a remarkable 35% reduction in out-of-stocks within just 60 days of deploying Simbe's automation technologies. The expansion across their store network aims to create a robust physical AI foundation that enhances store operations and customer shopping experiences.

A Vision for Smarter Store Operations

DeCicco & Sons has always emphasized a commitment to exceptional customer service alongside a curated product offering. As the business has grown, its leadership understood the necessity of maintaining high standards of operational efficiency. To this end, they identified a solution that would not only improve visibility throughout their stores but would also streamline workflows, paving the way for smarter operations.

In selecting Simbe, DeCicco & Sons aimed to create a reliable intelligence source that informs decision-making and automates processes. The centerpiece of this technology is Tally, Simbe's autonomous shelf-scanning robot, responsible for capturing detailed shelf condition data multiple times daily. This information is fed directly into DeCicco & Sons' existing systems, enabling teams to swiftly identify and troubleshoot issues, thereby enhancing overall operational performance.

Measurable Success in a Short Timeframe

The initial results following the implementation have been impressive. In addition to cutting inventory gaps by 35%, the average time that products remained out of stock fell by up to 28%. This quick resolution process not only optimizes product availability but also ensures that customers can effortlessly find their desired items. Moreover, the integration of shelf intelligence facilitates an enterprise-wide access to product details and aisle imagery, with insights directly benefiting e-commerce platforms, supplier engagements, and in-store management.

“Our customers count on us to have the products they love, and a team ready to assist,” said John DeCicco Jr., CEO of DeCicco & Sons.