#United States #Memphis #Gen AI #Sedgwick #claims management

Sedgwick Introduces Revolutionary Gen AI Feature for Claims Management

In an ambitious move to revolutionize the claims management sector, Sedgwick recently launched its latest innovation, a state-of-the-art AI-generated claims summary feature integrated into its viaOne digital portal. As a frontrunner in the global claims management and loss adjustment market, Sedgwick’s introduction of this feature highlights its commitment to leveraging advanced technology to improve operational efficiencies and client experiences.

The Power of viaOne

The viaOne portal serves as Sedgwick's digital hub, providing clients with real-time access to their claims data and ensuring transparency throughout the claims process. With the newly introduced claims summary feature, claims professionals can instantly access a succinct summary of the past twelve months' data related to a specific claim, all at the click of a button. This streamlined approach transforms the claims experience, enabling quicker decision-making and proactive management.

Key Features and Benefits

One of the most significant advantages of this innovative tool lies in its ability to quickly generate insights that were previously time-consuming to compile. The claims summary provides examiners with essential analytics including:

• - Key insights into claims history
• - Reserve suggestions
• - Recommended next actions
• - Interactive settlement options
• - Quality assurance evaluations
• - Predictive modeling analytics
• - Carrier requirements and guidelines

By utilizing Sedgwick’s proprietary GenAI technology, the automation of these tasks creates new efficiencies for examiners, especially when managing upcoming claims or conducting comprehensive claims reviews. This not only eases the workloads of claims professionals but also significantly diminishes the time spent on each case.

Enhancing the Claims Experience

Leah Cooper, Sedgwick’s Global Chief Digital Officer, emphasized the importance of this new feature during its announcement: "The creation of this claims summary feature is a testament to Sedgwick's commitment to simplifying claims and transforming the industry. We remain hyper-focused on utilizing the latest technology innovations to introduce new enhancements into the claims processes." Cooper further elaborated that the integration of data science, GenAI advancements, and Sedgwick’s extensive industry knowledge continues to foster innovations that enhance the overall client experience.

This new feature adds to the evolving landscape of Sedgwick's technology offerings. It follows the success of Sidekick+, an award-winning application launched in 2023 that integrated Microsoft/OpenAI’s ChatGPT technology with existing claims management tools. This demonstrates Sedgwick’s ongoing dedication to combining advanced technology with its proven industry expertise to set new standards in claims management.

About Sedgwick

With over 33,000 colleagues across 80 countries, Sedgwick is a leader in providing claims management, loss adjusting, and technology-enabled business solutions. The company tailors a wide array of resources to meet diverse client needs across various domains, including casualty, property, marine, benefits, and brand protection. Sedgwick’s commitment to mitigating risk, promoting health and productivity, and safeguarding brand reputations underscores its dedication to caring for both clients and their stakeholders.

In a landscape where efficiency and speed are paramount, Sedgwick’s latest AI initiative signals a transformative step towards a more responsive and streamlined claims management process. As the company continues to innovate and adapt, clients can expect enhanced solutions that elevate the standard of service within the claims industry.

For more information about Sedgwick and its innovative solutions, visit their website at sedgwick.com.