Valuence Technologies Achieves ISO/IEC 27001 and 27017 Certifications for Enhanced Security Standards

Valuence Technologies Gains Prestigious Security Certifications

Valuence Technologies, headquartered in Minato-ku, Tokyo, led by President Ryosuke Tanaka, is proud to announce that its AX division, which provides the back-office DX solution "helpmeee! KEIKO" (accessible at helpmeee.jp), has successfully achieved international certifications in information security management systems (ISMS) – specifically, ISO/IEC 27001 and ISO/IEC 27017 for cloud security.

Since its launch in September 2022, helpmeee! KEIKO has incorporated state-of-the-art generative AI technology to enhance internal operations through various capabilities such as AI chatbots for automated response, human support, query ticket management, and dashboard functionalities. The system has proven its effectiveness, swiftly and efficiently addressing diverse internal inquiries, and has been adopted by over 190 companies, particularly listed firms, by the end of August 2025.

Given that helpmeee! KEIKO processes critical internal information from clients, Valuence Technologies has prioritized the establishment of a robust information security management system as one of its utmost business objectives. The recent attainment of the prestigious ISO/IEC 27001 and ISO/IEC 27017 certifications showcases the company's commitment to enhancing its security management framework.

Looking forward, Valuence Technologies is dedicated to further improving and strengthening its information security measures to provide safe and reliable services to its clients.

Certification Overview

- Certification Standards: JIS Q 27001:2025 (ISO/IEC 27001:2022/Amd 1:2024), JIP-ISMS517-1.0
- Registration Date: August 21, 2025
- Applicable Organization: Valuence Technologies AX Division (including Corporate IT and Business Support sections)
- Registration Scope: Involves software development, maintenance, sales, and operational support related to chatbots.

Understanding ISMS, ISO/IEC 27001, and ISO/IEC 27017

ISMS

Information Security Management System, or ISMS, refers to a structured management approach that aims to safeguard information assets from various threats, ensuring their confidentiality, integrity, and availability. Rather than merely deploying technology, it establishes rules based on risk assessments that all employees follow. Furthermore, it involves continuous review and improvement of security levels through the PDCA (Plan-Do-Check-Act) cycle.

ISO/IEC 27001

ISO/IEC 27001 is the international standard for ISMS. This certification confirms that an organization effectively manages and operates information security risks, maintaining information confidentiality (only authorized individuals can access it), integrity (information is accurate and unaltered), and availability (information is accessible when necessary).

ISO/IEC 27017

ISO/IEC 27017 builds upon ISO/IEC 27001 and outlines specific information security controls and management practices for cloud services. It provides guidance on the security measures that cloud service providers and users should implement. Acquiring this certification demonstrates that helpmeee! KEIKO has been developed and operated under high-security standards as a cloud service.