Coley Norman of Liviniti Honored as Customer Service Executive of the Year

Liviniti SVP Coley Norman Receives Excellence in Customer Service Award

Coley Norman, the Senior Vice President of Liviniti, has been awarded the esteemed Excellence in Customer Service Award, presented by the Business Intelligence Group (BIG). This recognition celebrates exceptional achievements in various business sectors, focusing on the importance of client satisfaction. As part of the Liviniti Client Experience Team, Coley's leadership has drastically influenced how the company meets client needs in the pharmacy benefits landscape.

Norman expressed that this award is particularly meaningful to him, emphasizing the team-oriented approach at Liviniti. He stated, _"Everything we achieve begins with teamwork and a focus on the client. We listen, respond with intentionality, and consistently deliver strategic solutions that drive pharmacy plan savings and better health outcomes."_ Coley's commitment reflects the entire team’s dedication to providing superior service and results, making the award not just a personal honor but a reflection of collective efforts.

Liviniti, a well-known name in pharmacy benefit management, is recognized for their revolutionary approach that ensures clients have access to the best pricing models and insights, helping them make informed healthcare decisions. The organization relies heavily on modern technology and real-time data analytics to guide their clients, ensuring timely and effective decision-making regarding their pharmacy plans.

LeAnn Boyd, CEO of Liviniti, commended Coley's work and reiterated the company’s gratitude for their clients' trust. She mentioned, _"Coley Norman and his team are devoted to building lasting relationships with clients, brokers, and consultants. They understand that outstanding experiences are not accidental but result from thoughtful, deliberate efforts in every interaction and project."_ This continuous effort is essential in the healthcare sector where timely access to medication can significantly impact lives.

The Excellence in Customer Service Awards by BIG evaluate candidates from varied industries globally, showcasing individuals, teams, and companies that amplify customer satisfaction. The rigorous evaluation process employs objective benchmarks and involves experienced business executives judging nominations. This year, competitors came from over twenty different industry sectors, reinforcing the importance of delivering a human-centered approach in service excellence in a rapidly evolving global landscape.

Russ Fordyce, Chief Recognition Officer at Business Intelligence Group, noted the vital role that Coley Norman plays in the customer experience sector, highlighting that the outcomes of his team's decisions significantly affect clients’ access to necessary medications. He remarked on the high stakes involved in Norman's role and emphasized the importance of this recognition.

About Liviniti

Liviniti stands at the forefront of pharmacy benefit management innovation. Established in 2011, the organization operates under a fully transparent business model that delivers pass-through pricing, thereby allowing clients to enjoy significant cost savings while ensuring optimal health outcomes for their members. Recently, Liviniti celebrated its 15th anniversary, a testament to the firm’s ability to adapt and thrive in a competitive environment while remaining focused on client service and satisfaction. Rebranding itself from Southern Scripts to Liviniti was a strategic move to convey the transformative power of medication in improving lives.

The Excellence in Customer Service Awards not only highlight individual achievements but also exemplify the necessity of intentional, well-resourced leadership dedicated to fostering an exemplary customer experience. This program’s evaluations encompass diverse award categories, recognizing the best practices that other companies aspire to replicate.

In summary, Coley Norman's recognition as the Customer Service Executive of the Year illustrates the pivotal role of leadership, teamwork, and a commitment to client satisfaction in enhancing business outcomes. With an unwavering focus on delivering tailored solutions and fostering lasting relationships, Liviniti continues to set the benchmark in pharmacy benefit management, paving the way for future innovations in customer service excellence.