#Japan #Fukuoka #Home Healthcare #CrossLog #CrossLog Chat

Enhancing Communication in Home Healthcare

CrossLog Inc., led by CEO Tomoshin Miyahara, has recently unveiled the beta version of its innovative communication service called CrossLog Chat. This service aims to address the pressing challenges faced in the realm of home healthcare, particularly the need for improved communication among various healthcare professionals.

As Japan experiences an aging population with an increasing number of individuals relying on home healthcare, the demand for effective collaboration among doctors, nurses, and care managers has never been more critical. However, the industry struggles with a shortage of skilled personnel. In such a setting, seamless daily information sharing and collaboration become vital. Unfortunately, many professionals still rely on outdated methods such as phone calls, faxes, and generic chat applications, leading to fragmented information and lower operational efficiency.

Recognizing these challenges, CrossLog developed CrossLog Chat to create an efficient, safe environment for multi-disciplinary connection in home healthcare.

Key Features of CrossLog Chat

1. Optimized for Home Healthcare
With internet access, users can utilize CrossLog Chat in real-time on any device. The application allows for flexible group chats organized by patient or facility, enabling pertinent information to be shared with the right individuals without hassle.

2. Secure Information Sharing
Adhering to the guidelines of three ministries and two agencies in Japan, CrossLog Chat ensures secure interactions. Healthcare professionals can confidently manage patient data and personal information within a protected environment, promoting trust and compliance.

3. Convenient Integration with Patient Data and Schedules
The service connects with CrossLog's primary functions such as schedule management and patient information. Automated notifications for schedule changes significantly reduce the effort of manual communications. A full rollout of this functionality is expected from late September 2025.

4. Easy to Begin Using
To lower the barrier to entry for users in the field, CrossLog Chat is free, allowing anyone involved in home healthcare to get started right away.

How to Use CrossLog Chat

Healthcare and caregiving professionals involved in home care can begin using CrossLog Chat simply by installing the app.

• - App Store (iOS)
• - Google Play Store (Android)
• - Web Version

Insights from CrossLog’s CEO

Tomoshin Miyahara, the CEO of CrossLog, emphasizes the critical nature of multi-disciplinary communication in home healthcare. He points out that many professionals still rely heavily on phone calls and faxes, and even when systems are in place, tools often lack standardization. Additionally, the healthcare industry suffers from inefficient workflows related to transferring information from charts and other services. With the ambition to tackle these issues head-on, CrossLog Chat was developed as the first step toward creating a comprehensive platform for home healthcare.

Miyahara’s vision extends beyond chat functionalities; he aims to integrate various systems like scheduling into a cohesive home healthcare platform.

Future Developments

As CrossLog moves toward an official release of CrossLog Chat, they plan to roll out sequential updates to enhance functionality. Among the anticipated features are expanded capabilities in schedule management and communication tools, aiming to create an environment that better serves healthcare professionals.

• - By late September 2025, it is planned to integrate existing CrossLog patient and schedule information features.
• - Around December 2025, CrossLog will officially release integrated video calling capabilities through the CrossLog Connect app, creating a full-featured communication platform.

About CrossLog

CrossLog Inc. is driven by the mission to make home healthcare a standard practice. The company specializes in developing and operating the CrossLog service for managing home visit schedules and the CrossLog Report for managing analysis and referrals. By digitizing healthcare processes and minimizing cumbersome tasks, they aim to create an environment where healthcare professionals can focus more on improving the quality of care and enhancing patient satisfaction.

• - Location: Fukuoka City, Hakata, Hakata Station Chuo-gai 8-27, Fukuoka Prefecture
• - CEO: Tomoshin Miyahara
• - Business: Development and provision of home healthcare support SaaS, CrossLog
• - Website: CrossLog