#USA #Raleigh #North Carolina #Cognizant #Toll Operations

Cognizant Partners with North Carolina Turnpike Authority to Innovate Tolling Operations

In a groundbreaking move that promises to revolutionize the way we think about toll collection, Cognizant has announced its strategic partnership with the North Carolina Turnpike Authority (NCTA). This collaboration aims to modernize the state's toll operations by creating a next-generation back-office system that minimizes dependence on traditional infrastructure.

The tolling industry has been historically reliant on outdated, labor-intensive systems. However, with new technological advancements, NCTA is taking a bold step toward implementing a more efficient, digital-first tolling model. Cognizant is set to lead this charge by developing a scalable, API-driven architecture designed to work seamlessly with major partners such as Mastercard and Volvo Car USA.

The Vision of Modern Tolling

The partnership’s vision is to eliminate the need for traditional toll transponders, paving the way for a more user-friendly experience. For drivers, this means payments can be executed directly via Volvo's infotainment system, transforming the in-vehicle experience. With every detail carefully planned, the initiative marks a significant leap forward in NCTA’s goal to modernize tolling operations, embracing a future where infrastructure requirements are dramatically reduced.

Cognizant's capabilities in IoT and API development will be pivotal in enabling a successful proof of concept (POC), which will solidify the groundwork needed for infrastructure-less tolling. This innovation is expected to facilitate instant revenue recognition for the NCTA, offering both efficiency and financial benefits to the agency.

James J. Eden, Executive Director of the N.C. Turnpike Authority, expressed enthusiasm about the partnership: "We are excited to collaborate with Cognizant and our other pilot partners to bring our vision of modern, infrastructure-free tolling to life. This collaboration is a critical milestone in our mission to deliver innovative, customer-centered transportation solutions for North Carolina."

The Shift Towards Digital Tolling Models

The tolling industry is witnessing a shift from capital-heavy infrastructure investments toward agile, digital-first solutions. Cognizant, with extensive experience in developing sophisticated back-office systems for various tolling agencies across the United States, is well-poised to facilitate this transformation.

As Vishal Attal, Vice President and Head of Transportation and Logistics at Cognizant, notes: "This engagement with NCTA represents a major opportunity to reshape tolling operations in the U.S. With a total addressable market of $1.6 billion in the U.S. alone, we’re thrilled to help NCTA lead the way in tolling innovation and deliver measurable outcomes through technology.”

The Future of Tolling in North Carolina

NCTA has always played a crucial role in adapting to the transportation needs of the state by studying, planning, developing, and constructing toll facilities. The Triangle Expressway, which became the first toll road in the U.S. to implement all-electronic tolling at its inception, serves as a testament to NCTA's commitment to innovation. Their forward-thinking approach aims not only to improve road infrastructure but also to enhance the overall customer experience.

As they embark on this journey with Cognizant, NCTA is taking definitive steps to usher in a new era of tolling that prioritizes efficiency, user experience, and technological integration.

For more updates and information about their innovative transformation, visit Cognizant and learn about NCTA's ongoing projects at ncdot.gov/divisions/turnpike.

This partnership marks a significant shift in how tolling systems can operate, moving towards a more user-friendly, efficient model that reflects the demands of modern transportation and technology.