#China #Hong Kong #disaster relief #Ping An #Typhoon Dolphin

Ping An's Rapid Response to Typhoon Dolphin's Impact

In early August, Typhoon Dolphin made its presence felt as the 13th typhoon of the year, bringing torrential rains and destructive winds to multiple regions in China, including Zhejiang, Jiangsu, Anhui, and Hubei. In light of this natural disaster, Ping An Insurance (Group) Company of China, Ltd. swiftly initiated a comprehensive emergency response, underscoring its commitment to customer safety and support.

Emergency Activation

Upon Typhoon Dolphin's landfall, Ping An activated its emergency response protocols, demonstrating its preparedness for such disasters. The company's dedicated task force has been tasked with coordinating relief efforts and providing exceptional support to those affected by the storm. This includes offering fast-track claims services and a 24-hour customer hotline, which has been crucial for timely assistance and claims processing.

As the situation unfolded, Ping An Property & Casualty Insurance reported over 27,000 claims related to the typhoon, with estimated payouts exceeding RMB 650 million. Notably, the Life Insurance division received one claim, reflecting a proactive stance in customer support. Fortunately, there were no claims reported for Ping An's Health Insurance and Annuity Insurance divisions as of this report.

Technology in Disaster Preparedness

Ping An has harnessed technology to enhance its disaster readiness. Utilizing its proprietary "Eagle Eye DRS Risk Reduction Platform," the company closely monitored the storm's trajectory and disseminated targeted alerts and preventive guidance. By noon on August 11, the company had issued over 48.99 million alerts, reaching around 22.25 million individuals and 1.16 million corporate clients. In addition, Ping An conducted inspections at 2,458 flood-prone areas, facilitated the relocation of more than 2,770 vehicles at risk, and assisted local authorities in closing off over 200 high-risk road sections.

In the agricultural domain, the insurance firm played a vital role by sending more than 6.64 million alerts to 534,000 farmers via app notifications and SMS, helping them to prepare for the impending severe weather conditions. This proactive approach contributed significantly by bolstering facilities in high-risk areas and supporting rapid harvesting operations for more than 88,000 mu of rice in anticipation of the typhoon's impact.

Comprehensive Relief Efforts

In addressing the challenges posed by flood-related damages, Ping An deployed an impressive array of resources, including 1,866 specialists such as claims adjusters with expertise in flooded vehicles and auto glass repair professionals. To assist in recovery efforts, 425 rescue tow trucks and over 4,000 units of emergency equipment and supplies, such as flood-control sandbags and water barriers, have been mobilized.

The company is committed to continuously monitoring weather developments and will coordinate resources across its divisions to provide timely emergency assistance and facilitate efficient claims processing. Importantly, help is available not only for Ping An customers but also for others in need through their 24-hour service hotline at 95511. If the situation necessitates, the firm is ready to activate its Global Emergency Assistance Service for additional support.

Conclusion

As Typhoon Dolphin showcases the devastating potential of natural disasters, Ping An Insurance exemplifies a model of swift action and comprehensive support, reflecting its proactive approach in safeguarding communities against unforeseen calamities. Through its commitment to disaster preparedness and customer care, Ping An is reaffirming its position as a leader in the insurance industry.