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Rockwell Automation Enhances Remote Support with TechConnectIQ

Rockwell Automation, Inc., a leader in the field of industrial automation and digital transformation, has unveiled its latest innovation in remote support, the TechConnectIQ service. Designed to meet the evolving needs of manufacturers, this modern approach aims to simplify maintenance processes, streamline issue resolution, and ultimately reduce downtime experienced by industrial operations.

Addressing Modern Challenges in Manufacturing

As manufacturing environments grow increasingly complex and the availability of on-site experts becomes limited, teams in maintenance, engineering, and operations require swift and effective support solutions. The TechConnectIQ platform offers manufacturers faster access to Rockwell’s extensive technical expertise and digital resources, ensuring that challenges can be tackled head-on without unnecessary delays.

Available 24/7, the TechConnectIQ support employs a team of knowledgeable engineers who assist with everything from installation to troubleshooting. This new service model minimizes the need for in-person visits, allowing teams to operate more efficiently by relying on a wealth of online support resources. Matt Fordenwalt, Rockwell Automation's Senior VP of Lifecycle Services, emphasized the necessity of modern support structures, stating, "Manufacturers are being asked to do more with fewer resources and support needs to keep pace. TechConnectIQ brings together our expertise and AI capabilities to help customers stay productive when on-site resources are limited."

Key Features of TechConnectIQ

One of the standout features of TechConnectIQ is the real-time access to specialists through web-based tools, enabling users to schedule callbacks and receive live support. Furthermore, the myRockwellAutomation TechConnect hub provides invaluable insights into customers' installed bases and support history, enhancing transparency and efficiency. The support structure has been consolidated into three tiers—Basic, Standard, and Professional—streamlining the experience for all users.

Additional innovative elements include AI-support tools, which incorporate federated search functionality, augmented reality guidance, and instructional videos aimed at facilitating maintenance and remote support tasks. As highlighted by Bill Prather, the lead product manager for production optimization at Rockwell Automation, "TechConnectIQ builds on that trusted foundation and reflects what customers told us they need today. We modernized the experience while maintaining the reliability they expect from Rockwell."

Availability and Future Expansion

Currently, TechConnectIQ support is exclusively available to single-site contract customers in North America. However, Rockwell Automation plans to expand this service to additional regions in 2027. This forward-thinking approach represents a pivotal step towards bridging gaps in operational support, ensuring that manufacturers across the globe can continue to thrive amid the challenges of the modern industrial landscape.

To learn more about TechConnectIQ Support and how it can enhance your operations, visit Rockwell Automation's official website.

About Rockwell Automation

Headquartered in Milwaukee, Wisconsin, Rockwell Automation is a global leader in industrial automation and digital transformation, serving customers in more than 100 countries. With roughly 26,000 employees focused on innovation and sustainability, the company is at the forefront of connecting technology with human ingenuity to enhance productivity worldwide. Explore more at rockwellautomation.com.