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TimelyCare Expands Quality Standard for Virtual Student Care

TimelyCare, a leading provider of virtual health services in higher education, has announced the renewal of its URAC Telehealth Accreditation. This prestigious certification is a testament to the company's unwavering commitment to delivering safe, effective, and evidence-based virtual care tailored specifically for the student population. As the sole virtual care provider dedicated to student mental health to receive this distinction, TimelyCare sets a high standard for virtual care in the educational sector.

The URAC Telehealth Accreditation is not merely a badge of honor; it symbolizes a commitment to compassion, expertise, and ongoing improvement within the TimelyCare team. CEO and co-founder Luke Hejl emphasized, "Quality isn't a box we check; it's the heart of who we are." This sentiment resonates throughout the organization, reinforcing the belief that every student deserves exceptional and accessible care.

Dr. Bob Booth, Chief Care Officer at TimelyCare, further elaborated on the significance of this renewal, stating, "Excellence and outcomes don't happen by accident. Renewing our URAC accreditation demonstrates our investment in quality. When students receive evidence-based, compassionate care, it leads to life-changing results."

Raising the Bar for Virtual Care Quality

The URAC organization is recognized for its rigorous standards in healthcare quality. Achieving the Telehealth Accreditation requires providers to undergo an exhaustive assessment process focused on operational infrastructure, performance measurement, clinical practice, and risk management. URAC President and CEO, Dr. Shawn Griffin, noted that organizations earning this accreditation operate at exceptionally high standards in the fast-growing realm of telehealth.

"TimelyCare's Telehealth Accreditation reflects excellence at the critical intersection of clinical best practices alongside technological safety," Dr. Griffin stated, underscoring the importance of verifying quality and safety within telehealth services.

Evidence of Impact in Student Lives

TimelyCare's commitment to quality translates into remarkable impacts on the lives of students. With over 3 million students benefiting from its services across nearly 400 campuses, the positive outcomes are clear. Prior to any counseling or psychiatry session, students engage in brief clinical assessments using standardized measures—the PHQ-9 for depression and GAD-7 for anxiety. These assessments empower providers with real-time data to adjust care plans and track progress effectively.

The results of this approach are compelling. Many students who start care presenting with severe anxiety or depression symptoms display significant improvement by their third visit. TimelyCare maintains an impressive average provider rating of 4.95 out of 5, with students reporting feelings of being heard, supported, and cared for.

Almost 80% of students using TimelyCare indicate a greater likelihood of remaining in classes, achieving better grades, and ultimately graduating. These statistics highlight the profound impact that high-quality care can yield on student success and overall well-being.

A Continuous Promise to Students

Renewing the URAC accreditation is a concerted effort by TimelyCare to underscore that quality is not a one-time achievement; it is an ongoing promise. With mental health support needs surging, maintaining this accreditation demonstrates TimelyCare's proactive approach to meet and lead the demand.

Hejl aptly remarked, "At a time when the need for mental health support is greater than ever, maintaining URAC accreditation shows that we're not just meeting the moment; we're leading it." This commitment to continuous quality improvement is at the core of TimelyCare’s mission to provide students with access to trusted, high-quality care anytime, anywhere.

Embracing the Future of Student Health

TimelyCare stands out as a pioneer in the realm of student health and wellness, offering a holistic suite of services that includes a crisis line, mental health counseling, on-demand emotional support, specialized medical care, psychiatric services, health coaching, and peer support. In partnership with nearly 500 campus wellness teams, the organization strives to ensure millions of students can access top-tier care seamlessly. As a recognized leader in mental health awareness and with evidence-backed outcomes, TimelyCare remains dedicated to empowering students on their journey towards wellness and academic success.

The renewed URAC Telehealth Accreditation further strengthens TimelyCare's resolve and its mission to foster healthy learning environments, proving that exceptional care can lead to transformative experiences for students navigating their educational paths.