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Advocate Health Elevates Experience with Workday Integration

In a significant move towards enhancing operational efficiency and patient care, Advocate Health—the third-largest not-for-profit healthcare provider in the United States—has integrated multiple functionalities of Workday's AI-powered platform. This initiative focuses on unifying Human Capital Management (HCM), Financial Management, and Supply Chain Management (SCM), ensuring a comprehensive solution for over 160,000 employees spread across more than 60 hospitals and 1,000 care sites across six states.

A Vision for Transformation

The merger of Advocate Aurora Health and Atrium Health in 2022 laid the groundwork for this pivotal transformation. The newly formed Advocate Health recognized the need for a flexible and unified platform to streamline operations and facilitate better experiences for employees and patients alike. Thus, they sought the expertise of Workday, in collaboration with PwC, to realize their vision of a connected and efficient healthcare system.

Dr. Bobbie Byrne, Chief Information Officer at Advocate Health, emphasized the importance of having a reliable partner amidst the evolving healthcare landscape. She noted that Workday's capabilities in terms of performance and data management are vital to meet the organization's goals.

Simplifying Employee Workflows

With the deployment of Workday HCM, Advocate Health has transformed how its employees engage with everyday tasks. Staff can now request time off, approve schedules, and access payment information directly from their mobile devices. This added convenience allows them to dedicate more time and focus on delivering quality patient care—a critical aspect of the facility's mission.

On the financial front, Workday Financial Management equips leadership with real-time visibility into financial data. This integration enables faster book closures and informed decision-making across the organization, leading to strategic enhancements in operational effectiveness.

Optimized Supply Chain and Care Delivery

Moreover, with Workday SCM tailored for healthcare settings and automation features like AI-powered expense management, Advocate Health is streamlining its supply chain processes. This boosts efficiency through superior inventory tracking, expedited expense processing, and smart tools such as automatic receipt scanning. These capabilities ensure that critical resources are quickly available to caregivers and patients, especially when time is of the essence.

Michael Hofherr, Senior Vice President at Workday, pointed out the alignment of their mission with that of Advocate Health. He underlined the significance of AI and people-first design in cultivating an improved work environment which ultimately enhances patient care quality.

Claudio Valera from PwC echoed this sentiment, stating that their partnership with Advocate Health showcases how digital transformation leads to immediate results in the healthcare sector. The tangible outcomes from Workday’s deployment confirm how the right technology can prop up operations and promote positive results for employees and patients.