OpenWork Releases Report Addressing Reviewer Concerns and Operations Transparency

OpenWork's Report on Review Operations

OpenWork Co., Ltd., based in Shibuya, Tokyo, has unveiled its latest report titled "OpenWork Review Operations Report" on October 27, 2026. This document provides insights into how the platform maintains the integrity of employee reviews, addressing job seekers' concerns about data privacy and review credibility.

Background of the Report: Creating a Trustworthy Environment

Job changes are significant life decisions, and the platform acknowledges the role of employee reviews in shedding light on company culture, work satisfaction, and overall job easing conditions. As users increasingly rely on feedback from actual employees, it's crucial for OpenWork to clarify its review processes to alleviate worries. Many potential reviewers have expressed concerns about whether their identities will be revealed to the companies and if negative feedback would be removed under corporate pressure. In response, OpenWork published this report to establish transparency around its policies and practices.

Key Points of the Report

1. High Publication Rate of Reviews

About 79% of reviews that undergo both automated and manual scrutiny are published. OpenWork prioritizes content integrity; only reviews that exhibit malicious intent, such as defamation or misleading information, are omitted. These policies apply uniformly, without regard for company size or contracts. This ratio pertains to entries submitted from January to December 2025.

2. Comprehensive Review Process

Every submission is subject to automated assessment followed by a thorough review by specialized teams. This review process adheres to proprietary guidelines, which are updated annually after consultations with external legal reviews to ensure compliance with laws.

3. Policies on Review Deletion

OpenWork does not remove reviews solely at the request of companies. Removal is only considered when a submission clearly contradicts verifiable facts or poses a significant risk of rights violations. Attempts to artificially enhance a company's rating through biased reviews are not tolerated.

4. Protection of Reviewer Anonymity

The company strictly refuses to disclose reviewer identities, even if companies request it. Information will only be shared when legally mandated, such as in response to court orders.

5. FAQ Section Addressing Concerns

The report includes a FAQs section addressing users' common apprehensions, including the likelihood of their employer discovering their reviews and the conditions under which feedback might be retracted.

CEO's Statement

Yosuke Oosawa, CEO of OpenWork, emphasized that employee reviews serve to reflect genuine experiences rather than condemn specific individuals or organizations. The platform aims to bridge gaps in information asymmetry between employees and employers. OpenWork views feedback as vital not only for enhancing its platform but also for fostering improvements in organizational health. Maintaining the platform's reliability is critical for its long-term success, and the report aims to clarify how it safeguards both its review processes and its users’ privacy.

Report Overview

- Title: OpenWork Review Operations Report
- Published: October 2026
- Contents: Purpose, OpenWork's Philosophy, Guidelines for Fairness, Data Quality Assurance, User Safety Measures, FAQs
- Access the Report: Read the full report

About OpenWork

OpenWork operates one of Japan's largest platforms for sharing voice-based employee experiences, compiling a significant volume of over 22.4 million reviews with about 8.33 million users as of September 2026. The platform aims to enhance labor market transparency and contribute to the development of healthier employment environments that support better matching between companies and individuals.