PartsSource Launches Advanced Customer Experience Center to Transform Healthcare Equipment Management

PartsSource Launches Advanced Customer Experience Center

On May 28, 2025, PartsSource, a leading enterprise software platform dedicated to healthcare equipment management, inaugurated its modern Customer Experience Center at its headquarters in Hudson, Ohio. This innovative facility aims to empower healthcare technology management (HTM) professionals by providing them with practical learning opportunities and hands-on experiences necessary for effective healthcare equipment management.

Upon entering the center, visitors encounter demonstrations showcasing PartsSource's cutting-edge B2B technology. This platform enhances operational efficiency and addresses the critical needs of healthcare providers who strive to manage mission-critical assets effectively.

The Customer Experience Center features various training environments that simulate essential areas within a hospital, including surgical suites, operating rooms, emergency care sections, and imaging and radiology departments. This immersive experience allows healthcare professionals and technicians to gain firsthand training on portable medical devices, thereby equipping them with the necessary skills to improve operational workflows and service delivery.

In a time when 63% of HTM leaders identify labor shortages as the primary challenge facing the industry, PartsSource’s training center is especially critical. A collaborative initiative between PartsSource and the College of Biomedical Equipment Technology (CBET), this new Training Center of Excellence provides a dedicated space for hands-on learning. Participants in the initial three-day Infusion Pump training course received practical insights and skills relevant to their roles in healthcare.

Phil Settimi, MD, MSE, President and CEO of PartsSource, articulated the mission of the center: “Our new Customer Experience Center is designed to provide our customers with real-world, actionable insights to reduce operational costs, mitigate risk, and improve the clinical availability of their equipment.” This mission aligns with the overarching goal of ensuring healthcare is always operational, effectively enhancing readiness and reliability for critical medical equipment.

Upcoming summer course offerings scheduled at the center include Medical Equipment Technician training, focusing on essential devices such as infusion pumps, ventilators, and sterilizers. These programs, developed in response to the industry's evolving demands, leverage innovative technologies and techniques to prepare healthcare professionals for the challenges ahead.

The collaboration with CBET is crucial for empowering technicians with industry-specific education that meets the changing needs of healthcare. As Dr. Richard Gonzalez, President of CBET, remarked, “Partnering with PartsSource plays a vital role in helping us fulfill our mission to provide industry-specific education and training in HTM and Information Technology.”

PartsSource's facility is positioned as a valuable resource for healthcare professionals looking to enhance their understanding of equipment management and service efficiency. By maximizing the value of PartsSource’s technology-enabled solutions, participants are trained comprehensively across the spectrum of hospital environments, ensuring they are equipped to improve asset management from operations to facilities.

Located conveniently at PartsSource's Hudson headquarters, the Customer Experience Center is open for visits from customers, HTM professionals, and members of the healthcare community. Interested parties are encouraged to arrange tours to experience the impactful solutions provided by PartsSource firsthand. Additionally, HTM professionals can gain insights into asset management by visiting PartsSource at the upcoming AAMI eXchange 2025, which will take place in New Orleans, Louisiana.

For more information about scheduling a visit and learning about the latest capabilities in parts, service, and talent management, interested personnel are invited to reach out to their PartsSource representative or contact PartsSource directly.

About PartsSource®:
With a commitment to ensuring healthcare is always operational, PartsSource empowers over 5,000 hospitals and 15,000 clinical sites to maximize asset availability. Their comprehensive portfolio of parts, service, and talent solutions enables healthcare providers to make evidence-based decisions regarding clinical asset management.