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New Insights from MASA® on Workplace Emergency Responses

A recent white paper by MASA® has spotlighted a critical yet often overlooked issue: the fear of ambulance costs leading to hesitation or even refusal to call 911 when medical emergencies arise in the workplace. This anxiety not only jeopardizes worker health but also poses a significant risk to organizational productivity and sustainability.

The report reveals startling statistics: nearly 25% of Americans have refrained from seeking ambulance services due to financial concerns. The average cost of an ambulance ride in the United States can range from a few hundred to several thousand dollars. This alarming trend is prompting workers to weigh their health against potential financial strain, ultimately leading to impossible decisions in life-threatening scenarios.

David Harris, the CEO of MASA, emphasizes, "Every minute counts in a medical emergency, but financial fears are rendering employees paralyzed in their decision-making. The repercussions of such hesitation can be dire, not just for individuals but for companies as well. The hidden costs of delayed medical responses are mounting."

This insightful paper titled "The Hidden Cost of Hesitation: Why Fear of Calling 911 Should Worry Employers," analyzes national survey data alongside industry insights, underscoring the urgent need for interventions that can alleviate financial barriers impacting emergency responses. Key findings showcase a deeply troubling landscape:

• - Even those with insurance face hefty out-of-pocket expenses when ambulance services are required.
• - Approximately 75% of adults are anxious about unanticipated medical bills, and nearly half indicate they’d struggle to afford a surprise $500 bill without resorting to debt.
• - Delays in emergency care often exacerbate health problems, extend hospital stays, and contribute to higher rates of absenteeism, impacting overall productivity and increasing turnover rates within organizations.

Employers can take proactive steps to mitigate these barriers. Integrating supplemental emergency transport solutions can provide critical support, allowing employees to seek timely medical attention without the fear of financial repercussions. Harris urges business leaders to recognize that safeguarding their workforce against the hidden costs of hesitation is not merely an ethical obligation but also a strategic necessity for preserving workforce welfare.

The full white paper can be accessed for further insights and detailed strategies at MASA's website.

About MASA®

Founded in 1974, Medical Access Service Advantage (MASA®) is the sole provider in the U.S. focused on offering comprehensive protection from out-of-pocket costs related to emergency transportation. With a membership that spans more than 2 million people across all 50 states, Canada, and 14 international markets, MASA provides invaluable coverage and additional benefits aimed at supporting members through recovery and beyond. For further information, visit masaaccess.com.