#United States #Madison Heights #Extended Warranty #Mopec Certified Service #pathology equipment

Mopec's New Certified Service Program

Mopec, a prominent name in the field of laboratory and pathology innovation, has recently announced the introduction of its Mopec Certified Service Program. This initiative includes extended warranties, comprehensive service contracts, and annual preventative maintenance plans designed to ensure peak performance, reliability, and safety for equipment in laboratories, hospitals, universities, and various institutions.

Reducing Downtime and Enhancing Reliability

With over 30 years of experience, Mopec understands the critical nature of maintaining high-quality laboratory equipment. Regular professional maintenance is crucial to minimize unexpected downtime and repairs, ensuring institutions can operate smoothly and efficiently. The program supports organizations in extending the usable life of essential laboratory tools while enhancing their reliability and safety.

Key Features of Mopec Certified Service

The Mopec Certified Service Program incorporates several key features:

1. Extended Warranty

Customers have the option to extend coverage on their existing warranties either at the time of purchase or while the original warranty is still active. This feature provides labs with extended peace of mind, covering repairs and replacements beyond the standard warranty period.

2. Full-Service Contracts

For clients seeking ongoing support, Mopec offers full-service contracts that include:

• - Annual Planned Maintenance Visits: Each system undergoes thorough testing, calibration, and verification according to Mopec's stringent specifications.
• - On-Site Repairs: In the event of issues arising after a planned maintenance visit, customers receive on-site repairs, parts, and labor coverage.
• - Technical Support: Varying response time guarantees and priority service based on the chosen service tier.

3. Tiered Service Plans

Mopec caters to varying needs and budgets through three service tiers:

• - Gold Plan: This premium plan offers maximum protection, including unlimited on-site service visits, 24/7 technical support, coverage for parts, and rapid response times.
• - Silver Plan: A balanced option providing multiple annual on-site visits, included parts, and business-hour support.
• - Bronze Plan: Basic support focusing on essential maintenance, fewer site visits, and annual planned maintenance.

4. Planned Maintenance Agreements

The Planned Maintenance accounts guarantee systematic testing, calibration, and verification of each covered system according to the highest standards. This proactive approach helps identify any wear or potential issues before they lead to costly breakdowns.

5. On-Demand Service

For urgent needs, the On-Demand Service option allows institutions to receive prompt repairs or one-time maintenance without engaging in a full service contract. Please note that parts, travel, and labor will be billed separately under this option.

Why Mopec Certified Service Matters

Laboratory operations are high-stakes environments where equipment failure can lead to significant delays, increased operational costs, and major safety concerns. Investing in Mopec Certified Service can help organizations:

• - Reduce risks associated with unexpected downtime.
• - Enhance reliability in specimen tracking and ensure safety operations.
• - Maximize equipment investment by prolonging service life.
• - Uphold compliance with essential performance and safety standards.

A Commitment to Quality and Partnership

Francis X. Dirksmeier, CEO of Mopec Group, stated, "Providing exceptional equipment is only part of our mission. Ensuring that it remains reliable, safe, and accurate during its lifecycle is equally vital. With Mopec Certified Service, our customers receive not just products, but a lasting partnership and peace of mind."

Availability

The Mopec Certified Service Program, including the extended warranty and preventative maintenance options, are effective immediately. For inquiries, quotes, or further service details, clients can contact Mopec at:

• - Phone: 800-362-8491
• - Email: email protected]
• - Online: Visit [Mopec's Service Page

About Mopec Group

Mopec Group, based in Madison Heights, Michigan, is a leading manufacturer and supplier of high-quality anatomic and forensic pathology equipment and services. Established in 1992, Mopec combines innovation with engineering excellence to elevate pathology solutions for a wide array of facilities, including hospitals, universities, and morgues. For more information, visit Mopec Group and Mopec.