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Rising Patient Satisfaction and Ongoing Access Issues in U.S. Healthcare

A recent study released by RXNT, a Maryland-based healthcare technology leader, sheds light on the evolving landscape of patient satisfaction across the United States. The 2025 Patient Perspectives survey encompasses responses from over 1,500 consumers, demonstrating a marked increase in overall satisfaction levels between 2024 and 2025. This promising trend indicates that the healthcare sector is making strides in improving the quality and efficiency of patient care.

Key Findings from the RXNT Survey

Despite improvements in patient satisfaction, the survey highlights persistent challenges regarding access to healthcare services. Approximately 66% of respondents reported facing barriers when attempting to obtain necessary healthcare services. Notably, 49% of patients identified poor communication as a primary factor contributing to their dissatisfaction. The survey clearly illustrates that, while strides have been made in satisfaction, systemic issues leading to patient dissatisfaction remain unresolved.

The Barriers Patients Face

The study outlines several key barriers that hinder patients’ access to healthcare:

• - High Medical Costs (28%)
• - Difficulty Scheduling Appointments (20%)
• - Medical Debt Burdens (16%)
• - Insurance Coverage Gaps (15%)

These statistics reflect profound challenges that compel a growing number of patients to forgo necessary care. This reality underscores an urgent need for systemic reforms to address communication gaps and create a more patient-centric healthcare environment.

The Role of Technology

The survey also reveals that over half (53%) of consumers believe enhanced technology integration could significantly improve their healthcare experiences. However, the healthcare sector is lagging in technology adoption, with many providers still reliant on fragmented or outdated systems. Reflecting on these trends, Delora Crowley, RN and Clinical Product Director at RXNT, emphasizes the urgency for healthcare practices to innovate. She stated, "If practices and providers don’t adopt technology that aligns with patient needs more quickly, they risk becoming antiquated just like their systems."

This call to action advocates for swift action to eliminate long-standing issues that impact patient satisfaction, ensuring that healthcare remains responsive to the evolving needs of patients.

Looking to the Future

The findings from this survey provide invaluable insights for healthcare practices seeking to enhance patient satisfaction. As healthcare continues to adapt to new challenges, it is imperative for providers to understand patient barriers and respond accordingly. As echoed by RXNT, a failure to adapt could result in not only lost patients but also in compromised quality of care.

For those interested in delving deeper into the survey methodology and exploring more extensive findings, the complete Patient Perspectives Report is available through RXNT’s official channels.

RXNT stands as a pioneer in ambulatory health tech, offering a suite of innovative tools designed to empower healthcare organizations. With solutions ranging from electronic health records to practice management software, RXNT is dedicated to supporting medical professionals in enhancing patient care effectively. As the company continues to process over $6 billion in claims and transmit more than 125 million prescriptions nationwide, their commitment to bridging the gap between patient needs and healthcare delivery remains unwavering.

To learn more about RXNT and to stay updated on their initiatives, visit their website or engage with them on their social media platforms.