#Japan #Healthcare Tech #Shibuya #GENOVA #NOMOCa-AI

GENOVA Launches NOMOCa-AI Chat with Autonomous AI Capabilities

Introduction to GENOVA
GENOVA, led by President Tomoki Hirase, is at the forefront of transforming healthcare with digital solutions. The company announced its latest innovation, NOMOCa-AI chat, which will be officially launched on December 1, 2025, following its successful proof of concept (PoC). This interactive AI service will enhance the communication between healthcare facilities and patients by autonomously updating critical information from medical institution websites.

The Challenge of Healthcare Communication
As Japan faces a declining birthrate and an aging population, the importance of maintaining accurate communication regarding changing medical information—such as consultation hours, holiday schedules, and fee structures—has become crucial. GENOVA's mission is clear: “Connecting people and healthcare to create a healthier society.” With NOMOCa-AI chat, the company aims to bridge communication gaps in the healthcare sector.

Innovative Update: The Autonomous AI Search Agent
The latest update introduces an AI search agent feature, allowing the system to automatically retrieve and generate responses based on frequently updated information such as consultation hours and holiday notifications. This significantly reduces the operational burden that healthcare facilities face, streamlining their information management processes.

Proof of Concept Results
In a clinical trial conducted at 10 medical institutions (both dental and medical), findings showed remarkable results: the FAQ AI demonstrated a precision rate of 77%, while the AI search agent achieved over 90%. These outcomes highlight a significant advancement in both accuracy and operational efficiency for GENOVA’s healthcare-focused AI solutions.

AI Learning Methodologies
To cater to different operational styles of clinics, GENOVA has developed two learning methodologies:
1. FAQ Bot:
- Learns from managed FAQ databases
- Allows for granular adjustments in response styles
- Ideal for maintaining unified branding
2. AI Search Agent:
- Automatically learns from designated URLs and FAQs
- Reflects updates in real-time as web pages change
- Perfect for resource-strapped medical institutions

Launch and Future Outlook
Scheduled for full deployment on December 1, 2025, GENOVA is stepping toward a realm where autonomous AI can manage real-time information retrieval effectively. This innovation marks a pivotal shift in overcoming the longstanding challenges of delayed information updates and reliance on human operators in healthcare.

As GENOVA aims higher, the vision extends beyond simple inquiry responses; the company anticipates a future where AI handles reception duties and guidance tasks, leading to a “clinic automation” model that operates 24/7. This evolution is set to fundamentally transform the cost structure of healthcare institutions and enrich the patient experience by providing intuitive access to needed information without unnecessary delays.

About GENOVA
GENOVA is committed to bridging the gap between people and healthcare, emphasizing transformative healthcare technology. Positioned in Shibuya, Tokyo, the company pursues multifaceted solutions to tackle societal challenges arising from Japan's workforce shortages and the nation's increasing costs associated with healthcare. Through their services, GENOVA seeks to resolve healthcare-related anxieties faced by patients and provide superior medical experiences.

Company Summary

• - Name: GENOVA Inc.
• - Location: Shibuya Hikarie, 34F, 2-21-1 Shibuya, Shibuya-ku, Tokyo, Japan
• - CEO: Tomoki Hirase
• - Website: genova.co.jp

Contact Information
For inquiries, please visit our contact form.

Take a step into the future of healthcare with GENOVA’s cutting-edge NOMOCa-AI chat, where autonomous AI meets the needs of modern medical practices.