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Enlyte Celebrates Case Management Excellence

Enlyte, a leader in claims technology and management, recently announced the winners of the 10th Annual Heart of Case Management Awards. This year marks a milestone, with eight case managers celebrated, reflecting an unprecedented number of nominations from both customers and managers, emphasizing the vital impact these professionals have on the lives of injured employees.

This event coincided with National Case Management Week, running from October 12 to 18, highlighting the essential role that case managers play in the recovery and rehabilitation of workers injured on the job. Enlyte's awards are presented across four categories: catastrophic, field, telephonic case management, and the spotlight award for exceptional performance beyond standard duties. Notably, this year saw customer-driven nominations from major organizations such as FedEx, PMA, Sentry, and Starbucks, leading to the highest number of awardees honored in the program’s history.

“Opening nominations to customers significantly increased participation, and we were thrilled to see such an enthusiastic response,” stated Tim Howard, Senior Vice President of Field Case Management at Enlyte. “Every nominee showcased exceptional commitment and expertise, positively impacting the injured workers they serve.”

Winners are selected based on a range of criteria, including expertise, adaptability, critical thinking, and effective communication. The award winners are:

Telephonic Case Management Winner: Dani Bilnoski, RN, CCM

Dani Bilnoski demonstrated extraordinary support for a firefighter suffering from degenerative disc disease and chronic pain stemming from a severe injury. Faced with complex treatment delays, Bilnoski stepped in to coordinate care, easing the firefighter’s fears of job loss as a single father. Her proactive measures led to full recovery, allowing him to return to duty while saving significant claim costs.

Catastrophic Case Management Winner: Carol Torres, RN, CCM

Bilingual case manager Carol Torres played a pivotal role for a foreign worker facing a traumatic injury that resulted in a below-knee amputation complicated by undiagnosed diabetes. Torres ensured comprehensive care from hospital to home, managing rehabilitation and equipping the employee for successful prosthetic use, enabling him to return to his homeland with independence restored in just six months.

Field Case Management Winner: Carla Saunders, RN, BSN, CCM

Working with an elderly maintenance worker recovering from multifaceted health issues and a hip fracture, Carla Saunders provided essential support through gradual recovery. She facilitated connections to specialists and ensured the employee regained his independence with minimal pain, all while controlling costs through effective case management.

Spotlight Award Winner: Tina Powers, RN, BSN, CCM

Tina Powers exhibited exceptional care for an electrical assembler suffering from a rotator cuff tear alongside multiple health challenges. By expediting necessary medical proceedings and providing consistent support, Powers helped the employee return to work swiftly, avoiding extensive downtime and associated costs.

Customer Division Winners

1. Andrea King, RN, CCM (FedEx): Recognized for her excellent management of a courier recovering from an ACL tear, King facilitated timely surgery and rehabilitation, assisting the employee in achieving full functional recovery and substantial cost savings for FedEx.
2. Joyce Bennett, RN, BSN, CCM (PMA): Celebrated for her skill in managing complex claims, Bennett's decisive action regarding treatment led to significant cost savings and successful case resolution.
3. Christine McCurdy, RN, BSN (Starbucks): Valued for her expertise in managing field cases, McCurdy's ability to streamline care across state lines demonstrated her commitment to injured employees' recovery.
4. Ingrid Duncombe, RN, MSN, CCM (Sentry): Duncombe was acknowledged for her compassionate support and problem-solving skills that guided an employee through a difficult recovery process while ensuring effective communication with all stakeholders.

The Heart of Case Management Awards not only celebrate outstanding case management professionals but also underscore Enlyte's dedication to improving workers' compensation processes. With a network serving over 2,000 entities, including numerous Fortune 500 companies, the firm continues to innovate in delivering case management, pharmacy benefits, and recovery solutions. Enlyte fundamentally aims to enhance the outcomes of claims, striving to support injured employees effectively.

For more information about the award winners and their impact on the lives of injured workers, visit Enlyte's official website.