Ellipsis Health Launches Sage: The AI Care Manager Revolutionizing Patient Engagement

Ellipsis Health Unveils Sage: The Future of AI in Healthcare



Ellipsis Health has made waves in the healthcare technology arena with the introduction of Sage, an emotionally intelligent AI Care Manager. This innovative tool, designed to transform patient support, is powered by a remarkable $45 million funding round led by Salesforce, Khosla Ventures, and CVS Health Ventures.

Revolutionizing Healthcare Management



Sage aims to address the growing complexities and costs associated with healthcare, particularly for patients with intricate physical, behavioral, and social needs. By enhancing patient engagement, the AI Care Manager is set to not only expand clinical capacity but also reduce operational expenses. The core technology behind Sage is Ellipsis' proprietary Empathy Engine, which uses patented vocal biomarker technology, having been trained on millions of actual clinical patient interactions. This positions Sage to deliver a tailored approach to patient care, supporting high-cost patients who typically drive most of the healthcare costs.

Amit Khanna, the Senior Vice President and General Manager for Health and Life Sciences at Salesforce, highlighted the need for AI solutions that complement human touch in healthcare. He stated, "The future of healthcare requires AI that can extend human capabilities while preserving the empathy and clinical judgment that defines great care. Sage embodies this vision."

Background and Support for Sage



Ellipsis Health has garnered support from notable investors including Mitsui Global Investment and AME Cloud Ventures, all of whom recognize the potential of combining conversational AI with healthcare services. Vijay Patel from CVS Health Ventures noted that by merging conversational and agentic AI, Sage could significantly expand access to essential healthcare services.

Former health system CEO Hal Paz, now at Khosla Ventures, also emphasized the importance of enhancing care management amid the ongoing challenges of clinician burnout and staffing shortages. He remarked that traditional models of voice-based care management have proven difficult to scale effectively. Sage's ability to train through authentic clinical conversations enables it to offer context-aware, emotionally intelligent assistance, crucial for complex patient care journeys.

The Capabilities of Sage



What sets Sage apart from conventional voice assistants is its empathetic design. It can gauge a patient's emotional state and modify its tone and approach accordingly, ensuring meaningful engagement and encouraging positive behavior changes. For years, telephonic communications between patients and healthcare providers have been critical, yet staffing issues have hampered scaling these interactions in a way that maintains quality. The introduction of Sage promises to redefine care management, efficiently managing tasks that typically consume significant time for clinical staff.

Mainul Mondal, the CEO and Founder of Ellipsis Health, elaborated on how Sage is not only focused on task management but is also committed to listening and supporting patients throughout their care journey. He explained that this approach will alleviate staffing demands while ensuring every patient receives the attention and care they deserve.

Funding and Future Vision



With the new funding, Ellipsis Health intends to accelerate Sage's adoption across various healthcare sectors, including provider practices, payers, and care management organizations. Plans are underway to broaden its AI capabilities further and cement it as a standard in patient engagement and care management.

In Mondal's own words, "We've spent years developing the world's most emotionally intelligent AI Care Manager. It’s imperative to understand that care management goes beyond merely collecting patient information. It involves nurturing a supportive environment that respects each patient's individual journey."

This funding not only represents a validation of Ellipsis Health's innovative approach but also empowers them to realize their vision of ensuring that high-quality, compassionate care is accessible to all patients - delivered precisely when and how they need it.

Conclusion



Ellipsis Health is genuinely pioneering a transformative moment in healthcare with its AI voice agent, Sage, making empathetic care scalable and accessible. As more healthcare institutions embrace this groundbreaking technology, patients can expect a significant shift towards more personalized, supportive, and effective care. For further details, please visit Ellipsis Health's website.

Topics Health)

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