#Japan #SoftBank Robotics #Shibuya #Pepper+ #KODEKA

Unleashing the Power of Pepper+: AI-Enhanced Retail Interaction

KODEKA, a dynamic force in retail marketing, is thrilled to welcome the new version of the humanoid robot, Pepper+, into its ranks. Developed by SoftBank Robotics, Pepper+ takes customer interaction to unprecedented levels by incorporating advanced AI technology and a unique communication technique developed by KODEKA. With a focus on blending humor with customer psychology, this collaboration promises to revolutionize the shopping experience.

What is Pepper+?

Pepper+ is not just an update to the beloved Pepper robot; it represents a complete transformation, evolving with state-of-the-art AI and video analysis capabilities. One of its standout features is the AI customer engagement agent, which replicates the communication skills of professional demonstrators, thanks to KODEKA's innovative methods such as “Hanai” and “Demonstration Selling.” These techniques have been honed over years of practice, ensuring that customers receive engaging interactions that feel natural and human-like.

The Role of KODEKA

KODEKA is comprised of comedians, former entertainers, and writers who leverage their expertise in humor and consumer psychology to enhance retail experiences. With over 3,000 successful engagements annually, KODEKA’s communication techniques provide an edge to Pepper+ that traditional training methods lack. The AI integrates voice, gestures, and conversation structure, allowing it to communicate in a style reminiscent of seasoned sales professionals.

Official Onboarding for Pepper+

As part of its integration into KODEKA, Pepper+ is now a fully-fledged “trainee demonstrator,” responsible for crucial retail tasks such as greeting customers, explaining products, and closing sales. This robot is designed to outperform human employees by ensuring consistent performance without the typical pitfalls of human error, offering an unparalleled level of knowledge and engagement.

Key Features of the AI Customer Engagement Agent

1. A Unique New Style of Customer Engagement: By employing movement and entertainment, Pepper+ captivates customer emotions and creates an interactive atmosphere that encourages visitors to explore and make purchases. This approach transforms the shopping environment, making it lively and inviting.

2. Zero Training Costs: In a time when many retailers face staffing challenges, Pepper+ resolves these issues by standardizing service quality and enhancing productivity without the need for continuous training. As a dependable presence, the robot can scale to meet retail demands anywhere, providing consistent support wherever it's deployed.

Experience AI Customer Engagement at Pepper PARLOR

To witness Pepper+ in action, visit Pepper PARLOR located on the 5th floor of Tokyu Plaza Shibuya. Here, customers can indulge in a selection of over 30 types of freshly baked bread, all recommended by the AI agent based on individual preferences. This innovative service showcases a novel dining experience that merges technology with culinary enjoyment.

Pepper PARLOR Details

• - Address: 1-2-3 Dogenzaka, Shibuya, Tokyo, 5th Floor Tokyu Plaza Shibuya
• - Operating Hours: 11:00 AM – 10:00 PM (Hours may vary; check their Tabelog page for updates.)
• - Official Website: Pepper PARLOR

About SoftBank Robotics

SoftBank Robotics introduced the Pepper robot in 2014 and has since expanded its lineup to include cleaning robots (2018) and delivery robots (2021). They have established themselves as leaders in robot solutions, employing extensive operational data to integrate robotics effectively across various industries. With facilities in 9 countries, they champion the cause of creating a society where humans and robots coexist harmoniously.

About KODEKA

KODEKA excels in creating engaging retail experiences through a blend of humor and consumer psychology. Their diverse offerings include marketing support, event production, video creation, and comprehensive training programs, all aimed at enhancing retail engagement strategies. Notably, all staff members are active or former comedians, bringing a unique perspective to marketing solutions.

For more information about KODEKA's offerings, check their service page or view their portfolio. Together with SoftBank Robotics, KODEKA is set to redefine shopping through humor-infused engagement and innovative technology.