TCN's Operator Wins 2025 Product of the Year Award from CUSTOMER Magazine

TCN's Operator Recognized as 2025 Product of the Year

On April 21, 2025, TCN, a prominent player in cloud-based contact center solutions, proudly announced that their flagship product, Operator, has been awarded the 2025 CUSTOMER Product of the Year Award by TMC, a well-respected global media enterprise. This award is part of TMC’s initiative to celebrate exceptional innovations that contribute significantly to the customer experience sector.

Innovations Behind the Award

The TCN Operator is meticulously crafted as a cloud-based solution aimed at augmenting agent productivity while enhancing customer satisfaction. With an array of facilities including workforce optimization, robust reporting and analytics tools, a comprehensive data compliance suite, and automated functionalities, Operator stands out as a revolutionary tool in the realm of contact centers. TCN’s commitment to developing solutions that align with the dynamic needs of its clientele plays a considerable role in this recognition.

Darrin Bird, TCN's Chief Operating Officer, expressed his pride in receiving this prestigious award, stating, "We are honored to receive the 2025 Product of the Year Award for Operator. This is our eighth year winning this award, and we are grateful that our commitment to providing cutting-edge solutions to our clients continues to be recognized in the industry. We look forward to providing even better service and advanced technology for years to come."

Sustainable Impact on the Industry

The CUSTOMER Product of the Year Award serves to highlight the efforts of solution providers who are redefining the contact center industry. By showcasing solutions that empower businesses to effectively meet and exceed customer expectations, TCN has made a lasting impact on its clients. Rich Tehrani, CEO of TMC, noted, "On behalf of TMC and CUSTOMER magazine, I'm thrilled to recognize TCN with a 2025 Product of the Year Award. Operator has clearly earned its place among the industry’s top solutions, and I’m eager to see how TCN continues to innovate and lead in 2025 and beyond."

TCN's Commitment to Excellence

Established as a leader in the cloud-based contact center arena, TCN provides a wide spectrum of services that includes accounts receivable management (ARM), healthcare solutions, and business process outsourcing (BPO). Their extensive offerings, featuring omnichannel services, automation options, predictive dialers, interactive voice response systems (IVR), Click2Pay, compliance solutions, and real-time analytics, are specifically designed to drive both operational efficiency and customer satisfaction.

One of TCN's significant advantages lies in its commitment to immediate access to the latest versions of its platforms. The company guarantees seamless scalability, ensuring that its clients can adjust their contact center solutions to meet evolving business needs without interruption.

In an ever-competitive landscape, TCN remains dedicated to redefining the contact center experience through superior customer service and innovative technology. For additional insights into their products and solutions, prospective clients and partners are encouraged to visit TCN's official website.

TCN’s continuous innovation not only serves immediate operational goals but also positions the company for long-term success in an industry that demands adaptability and excellence. As the contact center field expands, TCN’s initiatives will likely pave the way for future advancements in customer interactions.