#Japan #Kyoto #Gen #Helpfeel #KARAKURI

Strategic Partnership Between Helpfeel and Karakuri: Elevating AI Solutions for Customer Engagement

In a move aimed at advancing the implementation of AI in customer interactions, Helpfeel, based in Kyoto, has announced a strategic partnership with Tokyo's Karakuri. This collaboration intends to enhance the application of AI in corporate customer touchpoints by integrating Karakuri's AI-driven customer support solutions into Helpfeel's offerings.

Through this partnership, Helpfeel plans to expand its product lineup to include Karakuri's autonomous AI agents, notably the "GeN" and the "KARAKURI chatbot". This integration will allow Helpfeel to provide businesses with a comprehensive, one-stop AI solution capable of addressing diverse customer needs effectively.

Background of the Partnership: The Need for Diverse AI Solutions

The design of quality customer experiences (CX) has become a crucial management strategy, contributing to customer retention and maximizing Customer Lifetime Value (LTV). Recently, the realm of customer support has seen rapid advancements in AI utilization, with an assortment of tools including FAQs for self-service, AI agents, and chatbots at the forefront.

The crucial challenge for businesses now lies in creating a consistent customer experience across all touchpoints amidst this growing diversity. Helpfeel has established a reputation for its high-quality knowledge management by aiding over 800 sites, but the evolving landscape necessitates leveraging this knowledge across multiple customer interaction points.

To meet this challenge, Helpfeel has allied with Karakuri, known for its robust experience in delivering enterprise customer support AI platforms. This partnership allows Helpfeel to enhance its existing knowledge base while incorporating Karakuri's advanced capabilities, facilitating the delivery of comprehensive AI solutions across all customer engagement avenues.

Future Outlook: Driving AI Implementation in Society

As part of this strategic alliance, Helpfeel will establish a sales and support team focused on driving successful AI use cases, especially within enterprise environments. The collaboration extends beyond simple operational integration; it encompasses building best practices that leverage both companies' product strengths, aimed at facilitating each other's business expansion effectively.

Moreover, Helpfeel aims to strengthen its partnerships with various external AI technology and service providers, thereby maximizing the integration of diverse technologies to fulfill its role as a digital transformation partner. The goal is to further push forward AI's social implementation by combining technologies to generate optimal solutions for enterprises.

Insights from Leadership

Akira Rakusai, CEO of Helpfeel:
"The implementation of AI is just the beginning; its true value lies in delivering substantial outcomes for our customer's performance. By partnering with Karakuri, which excels in customization according to industry specifics, we can offer an integrated AI solution spanning across customer touchpoints. I believe this collaboration will enable us to propose tailored solutions for complex challenges faced by enterprise customers. It also marks a significant strategic step for Helpfeel as we aspire to become a global AI player, accelerating co-creation with exceptional domestic partners while refining our resource focus for success in the global market."

Shimon Oda, CEO of Karakuri:
"At the core of customer support is the ability to accurately identify customer issues and resolve them quickly. Helpfeel's robust knowledge base is an essential foundation supporting businesses' self-resolution rates. The partnership enhances this foundation with our AI agent capabilities, allowing for precise issue identification and escalation. By combining traditional FAQ with interactive dialogue, we can offer new, realistic customer support solutions that not only improve individual efficiencies but also advance the customer support field as a whole."

Accelerating AI Utilization in Enterprises

The key to unlocking the true potential of AI lies in the quality of the 'knowledge data' referenced. Helpfeel's "AI Knowledge Data Platform" allows organizations to restructure and organize dispersed FAQs, manuals, and documents into actionable knowledge assets for AI utilization.

In the customer support domain, it provides seamless assistance from customer-facing AI support through FAQs and AI agents to operational support for operators, influencing decision-making in marketing and business strategies based on search insights and interaction logs. This transformation accelerates comprehensive AI utilization within organizations, with successful deployments in over 800 sites, primarily in finance and manufacturing sectors as of January 2026.

For more about Helpfeel, check their service site: Helpfeel Official Website

Company Overviews

Karakuri:

• - Founded: October 3, 2016
• - CEO: Shimon Oda
• - Address: 5th Floor, Camel Tsukiji II, 2-7-3 Tsukiji, Chuo-ku, Tokyo, 104-0045
• - Website: Karakuri Official Website

Helpfeel:

• - Founded: December 21, 2007 (Establishment of the Japan office on December 4, 2020)
• - CEO: Akira Rakusai
• - Kyoto Office: 5th Floor, Kawamoto Building, 110-16 Goshoyawatachou, Kamigyouku, Kyoto, 602-0023
• - Tokyo Office: 4th Floor, Sumitomo Real Estate Yaesu Building, 2-14-1 Hachobori, Chuo-ku, Tokyo, 104-0032
• - Website: Helpfeel Corporation Website

Helpfeel is a knowledge technology company that optimizes vast corporate knowledge assets for AI utilization, supporting information infrastructures in the AI era. Through its products, it aids in the creation, accumulation, analysis, and application of knowledge data, continuously enhancing its value. Its core offerings comprise an integrated AI solution aimed at leveraging knowledge for competitive advantage.