Vertafore Honored with 2025 Excellence in Customer Service Award for Record Third Time

Vertafore Celebrates Three Consecutive Years of Customer Service Excellence

In a remarkable achievement that underscores its dedication to customer satisfaction, Vertafore®, a pivotal player in the realm of modern insurance technology, has received the prestigious 2025 Excellence in Customer Service Award from the Business Intelligence Group. This recognition marks the third consecutive year Vertafore has triumphed in this category, having been honored as a finalist in the previous years of 2021 and 2022.

Commitment to Service

Vertafore has consistently demonstrated its ability to stand out against fierce competition, particularly through its unwavering commitment to delivering exceptional service to customers. The company empowers its customer service teams with extensive knowledge about both the products they offer and the insurance industry at large, ensuring that users receive the utmost benefit from their technological investments. This approach not only builds trust but also enhances the overall customer experience.

This award recognizes organizations that redefine how businesses engage with their clients, and Vertafore has set a notable example of leadership within the industry. An esteemed panel of experts assesses the nominees based on their level of innovation, service impact, and measurable results, which has proven to favor Vertafore year after year.

A New Benchmark for Excellence

Russ Fordyce, CEO of the Business Intelligence Group, highlighted the importance of outstanding customer service, stating, "Customer service is often the difference between a brand that's remembered and one that's forgotten. Organizations like Vertafore are redefining what service excellence looks like and setting new benchmarks for the industry."

By fostering personal connections, Vertafore's service team ensures that customers receive not just assistance but feel genuinely heard and valued. Performance metrics for representatives are based not on the volume of cases they handle, but rather on the efficacy of their support, further underscoring the company's ethos: Customer Success is Our Success.

Real Testimonials from Satisfied Clients

The positive feedback from clients speaks volumes about Vertafore's service quality. An AMS360® user shared on the software review platform G2, “My very favorite thing about Vertafore is their excellent customer service. Everyone I've dealt with at Vertafore is extremely knowledgeable and helpful. I'd recommend Vertafore to any of my colleagues.” Such testimonials not only reflect customer satisfaction but also indicate the company's resolve to prioritize client needs throughout their journey.

Rick Warter, the chief customer officer at Vertafore, elaborates on the company's mission, saying, "Our entire customer success organization is here for one purpose—to support the hundreds of thousands of insurance professionals who rely on our solutions every day to manage their businesses. Combining exceptional service with our industry-leading technology is why Vertafore is trusted by more independent agencies, MGAs, and carriers than any other InsurTech partner."

Looking Ahead

Further cementing its status as an industry leader, Vertafore is inviting its customers and insurance professionals to join them at Accelerate, powered by NetVU—the industry’s first and longest-running technology conference, scheduled for May 6-9 in Charlotte, North Carolina. This annual event will showcase the latest innovations and advancements in InsurTech, continuing to strengthen the ties within the insurance community.

About Vertafore

As the foremost InsurTech leader in North America, Vertafore is revolutionizing the insurance lifecycle with solutions that streamline and automate processes, allowing independent agents, MGAs, and carriers to focus on what truly matters. By empowering the connected agency, driving innovation for MGAs, and offering the most comprehensive distribution management platform available, Vertafore addresses the needs of insurance customers of all sizes. Its commitment to operational excellence and partnership with key players in the industry underlines its position as the preferred technology provider for insurance professionals.

For more information about Vertafore and to explore their offerings, visit www.vertafore.com.