#Japan #Kyoto #HR Systems #TechTouch #Murata Machinery

Murata Machinery Leverages TechTouch to Enhance HR Efficiency

Murata Machinery Co., Ltd., a leading manufacturer of textile machinery and automation solutions based in Fushimi-ku, Kyoto, has recently announced the successful adoption of the TechTouch platform for its HR system, COMPANY Attendance Management. This strategic move has resulted in a staggering reduction of inquiries by nearly 80%, greatly improving overall user satisfaction.

Background of Adoption

As a globally recognized top-tier industrial machinery manufacturer, Murata Machinery has long relied on its self-developed attendance management system. However, as flexible working styles and frequent legal changes posed challenges, the company decided to transition to a more modern HR system. Concerns arose regarding a potential surge in employee inquiries due to differences in user interface and operational procedures compared to the previous system. To mitigate this, the decision to implement TechTouch, which empowers employees to resolve their questions independently, was made.

The transition period was marked by strong support from the TechTouch team, ensuring a seamless implementation of the platform.

Impact of Implementation

The introduction of TechTouch has yielded several significant benefits:

1. Dramatic Reduction in Inquiries

During the initial phase of COMPANY's operation, the average monthly inquiries reached 611. However, with the consistent use of TechTouch, this number plummeted to 127, showcasing an impressive 80% reduction. The platform’s guides and navigation features facilitated self-resolution, allowing employees to obtain the necessary information without added stress, thus enhancing their overall satisfaction with the system.

2. Efficiency in Attendance Processing

Despite concerns about confusion during the system transition, the features of TechTouch played a crucial role in streamlining attendance processing. Clear guidance and automated reminders provided by TechTouch enabled employees to finalize their attendance two business days earlier than with the previous system, thereby enhancing internal controls. Moreover, the automation capabilities contributed to a reduction of 769 hours in monthly labor hours, reflecting significant gains in operational efficiency.

Insights from Leadership

Mr. Hitoshi Hashimoto, HR Group Labor Team Manager at Murata Machinery, shared his thoughts: “Prior to the implementation of COMPANY, we had concerns over the number of inquiries that would arise, particularly as we moved away from our custom-developed system. Learning from user companies utilizing TechTouch effectively prompted us to adopt this tool swiftly. The supportive environment created by TechTouch allowed us to integrate its features in just two months, leading to a notable decrease in inquiries and a positive user experience.”

He also mentioned that the comprehensive support provided by TechTouch during the onboarding process set the stage for ongoing refinements. Continuous enhancements, such as setting up automated announcements and navigation controls, have ensured that employee satisfaction remains a priority. Furthermore, witnessing the effectiveness of TechTouch encouraged the company to consider its application in other areas, such as travel expense systems, further expanding its utility.

Conclusion: A Promising Future with TechTouch

Murata Machinery, approaching its 90th anniversary, stands committed to advanced technologies that cater to the needs of society. TechTouch's capability to simplify user adoption and its effectiveness as a digital adoption platform positions it as a tool of great promise across various sectors of the company’s operations.

As a market leader in the DAP space, TechTouch has amassed over eight million users and continues to serve industries ranging from large corporations to government entities. With its focus on user-friendly, no-code features, TechTouch not only alleviates the burden on system managers but also fosters smoother experiences for users.

For more information, visit: Murata Machinery and TechTouch.