ketteQ Appoints Jennie Vandegrift as New Chief Customer Officer to Enhance Customer Experience

ketteQ Appoints Jennie Vandegrift as Chief Customer Officer

In a significant announcement that reflects its commitment to enhancing customer relationships, ketteQ has appointed Jennie Vandegrift as its new Chief Customer Officer (CCO). With over 19 years of experience in retail, consumer packaged goods (CPG), and supply chain sectors, Vandegrift is set to play an instrumental role in leading the company's global customer delivery and support organization as ketteQ continues its rapid expansion.

Vandegrift's appointment comes at a crucial time for ketteQ, a pioneering supply chain orchestration firm powered by Free-Range AI™. With the company boasting a remarkable track record of 100% successful customer deployments, this seasoned executive aims to drive further customer adoption and retention while maximizing the long-term value for the rapidly growing portfolio of enterprise and mid-market clients.

In her new position, Vandegrift will be at the forefront of ketteQ's efforts to enhance customer experience through its AI agent, Quintus™, which is designed to streamline operations and improve decision-making processes for clients. Expressing her excitement about joining ketteQ, Vandegrift stated, "I'm thrilled to join ketteQ at such an exciting phase of the company's growth journey. The team has built something rare—a track record of 100% successful customer deployments, now being supercharged by Quintus™, our Free-Range AI™. I'm looking forward to partnering with our customers to help them realize even greater value as we scale together."

Before joining ketteQ, Vandegrift served as the Chief Customer Officer at Nuqleous, where she was responsible for leading a global post-sale organization, including customer support and professional services. This role directly impacted gross revenue retention and customer adoption metrics, showcasing her ability to build high-performing teams focused on customer success.

Her previous roles further attest to her expertise in customer management within the technology sector. At o9 Solutions, she held the position of Senior Director of Client Management, where she oversaw the comprehensive client experience for several high-profile retail companies, significantly contributing to their supply chain transformations.

Additionally, Vandegrift spent a substantial portion of her early career at E2open, leading initiatives that resulted in significant growth and revenue generation for Global CPG clients, including industry giants such as Kellogg's and Mars. Her capabilities extend from strategic planning to execution, and her history of driving sales and servicing initiatives perfectly positions her for this new challenge.

Mike Landry, the CEO of ketteQ, commented on Vandegrift's hiring, noting, "Jennie has spent her career on the front lines of customer success in retail and supply chain technology, and she knows exactly what it takes to turn deployments into long-term, expanding customer partnerships. As we scale to meet demand from our rapidly growing customer base around the world, Jennie's experience building high-performing, metrics-driven customer organizations makes her exactly the right leader for this moment."

Joining the team at ketteQ aligns with Vandegrift's progressive trajectory in the industry, as her educational background includes a Bachelor of Science in Apparel Merchandising from South Dakota State University. With her wealth of experience and strategic vision, Vandegrift is expected to propel ketteQ into an era of unparalleled customer engagement, solidifying the company's status as a leader in the supply chain orchestration domain.

As ketteQ continues to innovate and adapt to industry demands, it remains committed to delivering exceptional value to its customers. Vandegrift's leadership will undoubtedly play a pivotal role in shaping ketteQ's customer success strategies, driving growth, and cementing long-lasting client relationships.

For more information on ketteQ and its innovative supply chain solutions, visit ketteQ.com.