#Japan #Tokyo #commubo #Softfront #Job Medley

AI Voice Bot Revolutionizes Call Operations for Job Medley

Introduction
In a significant technological leap, Job Medley, one of Japan's largest healthcare job sites, has adopted the AI voice bot 'commubo' developed by SoftFront Japan, a subsidiary of SoftFront Holdings. This innovative solution has transformed their call operations, leading to reductions in workload and improvements in business outcomes in just three months.

Background of the Implementation

As the demand for healthcare job placements surged, Job Medley faced challenges in making reminder calls to promote the use of its platform effectively. This was critical due to their performance-based business model, where the frequency of updates on the application status directly correlates with success. However, with a growing user base, the manual reminder calls conducted by the Career Support team were proving insufficient as the volume increased.

To address this, the team explored solutions involving voice bots. They required a system capable of managing numerous scenarios for various reminder calls and tasks, ensuring smooth communication between the job seekers and the platform. Additionally, they foresaw the need for the bot to handle both outbound and inbound tasks as the service expanded.

After analyzing multiple vendors, Job Medley selected 'commubo' due to its compatibility with their existing cloud-based CTI system, BIZTEL. The bot supports both inbound and outbound operations, featuring high editing flexibility and scalability, which perfectly aligned with their dynamic operational needs.

Automation of Reminder Calls

The implementation took place smoothly, with three types of reminder calls automated within three months. The team quickly began conducting calls through the AI voice bot, utilizing the flexibility of 'commubo' to continually refine the calling scripts. They engaged in rigorous A/B testing on the introductory scripts of the calls to enhance user engagement, leading to impressive improvements in call completion rates by over 15%.

The results were compelling. The action rates due to reminder calls rose by approximately 7% as compared to manual calling. What once required several hours of effort was reduced to mere minutes, freeing up operators to focus on other critical tasks. Importantly, feedback regarding 'commubo' was overwhelmingly positive; very few negative responses were reported.

Achievements and Future Plans

In just three months, Job Medley experienced significant advancements. Not only did operator workload decrease, but the metrics associated with business output also showed substantial improvements. The efficiency of their call operations has paved the way for broader responsibilities, including complex interactions in the inbound space and the potential use of generative AI voice technologies.

The success of 'commubo' demonstrates the potential of AI voice bots in revolutionizing traditional operations across various industries. Job Medley plans to extend beyond simple reminder calls into more challenging dialogues in the future, marking a new era of automation that aligns seamlessly with user needs.

For more in-depth insights on 'commubo' and its deployment, visit their website.

About SoftFront Japan

Established in August 2016, SoftFront Japan has consistently delivered communication platforms that promote rich, effective interactions. The company, a subsidiary of SoftFront Holdings, integrates decades of voice transmission technology with modern AI and automation, offering solutions like 'telmee' for cloud telephony and the conversational AI voice bot, 'commubo.' Their mission is to innovate communication landscapes across various business sectors, ensuring the highest operational efficiency.

For inquiries regarding 'commubo,' please contact:
SoftFront Japan
Phone: 03-6550-9930
Email: [email protected]