Stayntouch Completes Major PMS Migration for Imperial London Hotels Group
Stayntouch Completes Major PMS Migration for Imperial London Hotels Group
Stayntouch, known for its innovative solutions in hotel property management systems (PMS), has announced the successful completion of a significant migration project, which involved transitioning seven properties owned by Imperial London Hotels to its leading-edge platform. This substantial initiative concluded with the integration of the Royal National Hotel, boasting 1,379 rooms, marking it as the largest hotel in Western Europe and a pivotal addition to Stayntouch's portfolio in the EMEA region.
Legacy of Imperial London Hotels
Imperial London Hotels has been a prominent player in the hospitality sector since 1837, offering unique experiences in Bloomsbury across eight distinct properties. This family-run establishment has evolved through generations, and it now operates notable hotels such as the Bedford, Tavistock, President, Morton, City Sleeper, and the iconic Royal National Hotel, each characterized by their proximity to the British Museum and other attractions.
The Migration Journey
The phased approach to the PMS migration, initiated by Imperial London Hotels, was meticulously planned to ensure smooth transitions with no disruptions to operations. Over several coordinated stages, each hotel moved onto the Stayntouch system in a timely manner.
- - Seamless Transition: The migration was executed hotel by hotel, ensuring a structured rollout across all properties without impacting guest services.
- - Proven Enterprise Capability: Stayntouch now effectively manages operations for one of the largest hotels in the region, showcasing its capability to cater to both large and boutique properties.
- - Rapid Integration: The new system supports various critical functionalities such as Single Sign-On (SSO), invoicing, and enhanced financial reporting, all integrated quickly to meet Imperial’s specific operational needs.
Enhanced Guest Experience
The migration to the Stayntouch PMS not only streamlined operations but also focused on enhancing guest experiences throughout the Imperial portfolio. The introduction of digital registration cards allows guests to complete check-in details online before arrival, drastically reducing wait times at the front desk across all locations.
Additionally, the deployment of self-service kiosks enables guests to independently check in and out, freeing staff to concentrate on providing superior customer service during peak hours in the busiest hotel.
Leadership Insights
Neil Braude, COO of Imperial London Hotels, acknowledged the complexity of moving seven distinct properties to a new PMS. He emphasized the importance of having a reliable partner throughout this transition. The collaborative effort between Imperial and Stayntouch facilitated a seamless migration, allowing teams to maintain momentum and confidence in the platform.
Jacob Messina, CEO of Stayntouch, highlighted the effectiveness of teamwork during this extensive rollout. He noted that the partnership with Imperial London Hotels exemplifies how technology can support both operational efficiency and guest satisfaction. Similarly, Jeff Down, Stayntouch's Head of Sales EMEA, expressed excitement over the collaboration, emphasizing the significant advancements made possible by the modernized technology in managing hotel complexities efficiently.
About Stayntouch and Imperial London Hotels
Stayntouch provides a mobile-centric hotel PMS designed to elevate operational efficiency and enhance guest engagement. With an array of over 1,400 integrations, their platform is engineered to empower hotels to maximize revenue and improve service quality.
On the other hand, Imperial London Hotels remains a hallmark of hospitality in London, committed to delivering authentic guest experiences since 1837. As they embrace new technologies, the vision of the founding family continues to prosper in their quest for excellence in service.
For more insights on Stayntouch and its innovative technologies, visit Stayntouch's website.
For information on Imperial London Hotels, head over to their official site Imperial Hotels.
Topics Consumer Technology）
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