Global Excel Expands Assistance Services with Acquisition of First Assistance in Asia-Pacific Region
On July 2, 2025, Global Excel Management Inc. announced a significant step towards expanding its operational footprint in the Asia-Pacific region with the strategic acquisition of First Assistance New Zealand Limited and its subsidiary, First Assistance Australia Pty Ltd. This merger is poised to bolster Global Excel's portfolio, particularly in the areas of travel assistance and claims management, as the company seeks to extend its reach across the increasingly important Asia-Pacific market.
Phil Hibbert, the CEO of Global Excel, expressed confidence in the move, stating, "The highly skilled team at First Assistance will play a vital role in executing our international growth strategy. We aim to enhance our capabilities and provide a comprehensive suite of assistance services while creating new market opportunities through innovative and integrated solutions."
This partnership reflects Global Excel's commitment to offer customer-centric assistance solutions that genuinely aid individuals in need. With a shared vision, the teams will enhance the assistance and claims management offerings in the region, paving the way for a new era of growth and customer service excellence.
David Burns, CEO of First Assistance, added, "Global Excel is a world leader in cost management, claims settlement, and health risk management. By combining our talent pools, clients will benefit from a one-stop shop for assistance, allowing for quicker and more responsive support 24/7."
Moreover, the leadership team at First Assistance will remain intact to ensure continuity of operations and client relationships, maintaining stability as both teams integrate and align their efforts.
About Global Excel Management Inc.:
Global Excel is a comprehensive provider of healthcare risk management solutions on a worldwide scale. With subsidiaries in Canada, the USA, Mexico, Europe, Africa, and Asia, it offers an extensive range of risk mitigation services, cost management, claims management, and medical assistance to over 1,800 clients in more than 90 countries around the globe. The Global Excel group manages approximately 420,000 inpatient, outpatient, and non-medical patient cases annually and processes over $2 billion in healthcare reimbursement claims each year. To learn more, visit globalexcel.com.
This acquisition not only strengthens Global Excel's operational base but also sets the stage for enhancing service delivery across the Asia-Pacific region, ensuring that individuals and corporations alike receive the best possible assistance during tough times. The merger is anticipated to streamline processes and elevate client experiences across multiple touchpoints, thereby fostering deeper relationships with existing clients and attracting new ones in an increasingly competitive market.
Phil Hibbert, the CEO of Global Excel, expressed confidence in the move, stating, "The highly skilled team at First Assistance will play a vital role in executing our international growth strategy. We aim to enhance our capabilities and provide a comprehensive suite of assistance services while creating new market opportunities through innovative and integrated solutions."
This partnership reflects Global Excel's commitment to offer customer-centric assistance solutions that genuinely aid individuals in need. With a shared vision, the teams will enhance the assistance and claims management offerings in the region, paving the way for a new era of growth and customer service excellence.
David Burns, CEO of First Assistance, added, "Global Excel is a world leader in cost management, claims settlement, and health risk management. By combining our talent pools, clients will benefit from a one-stop shop for assistance, allowing for quicker and more responsive support 24/7."
Moreover, the leadership team at First Assistance will remain intact to ensure continuity of operations and client relationships, maintaining stability as both teams integrate and align their efforts.
About Global Excel Management Inc.:
Global Excel is a comprehensive provider of healthcare risk management solutions on a worldwide scale. With subsidiaries in Canada, the USA, Mexico, Europe, Africa, and Asia, it offers an extensive range of risk mitigation services, cost management, claims management, and medical assistance to over 1,800 clients in more than 90 countries around the globe. The Global Excel group manages approximately 420,000 inpatient, outpatient, and non-medical patient cases annually and processes over $2 billion in healthcare reimbursement claims each year. To learn more, visit globalexcel.com.
This acquisition not only strengthens Global Excel's operational base but also sets the stage for enhancing service delivery across the Asia-Pacific region, ensuring that individuals and corporations alike receive the best possible assistance during tough times. The merger is anticipated to streamline processes and elevate client experiences across multiple touchpoints, thereby fostering deeper relationships with existing clients and attracting new ones in an increasingly competitive market.
Topics General Business）
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