Celebrating Carmen Tapio: A Transformative Leader in Omaha's Economy

On February 5, 2026, Omaha's Mayor, John Ewing, awarded a proclamation and the key to the city to Carmen Tapio, the founder and CEO of North End Teleservices. This recognition was given in light of Tapio's significant contributions to economic development in the Midwest over the last decade.

Since its inception in 2015, North End Teleservices has evolved from a small startup into Nebraska's largest African-American-owned business. Under Tapio's leadership, the company has injected over $600 million into the local economy, emphasizing an innovative and scalable economic model that has thrived in America's heartland. Tapio's commitment to fostering inclusive practices and job creation has proven integral to the company's growth, earning it recognition on the Inc. 5000 list of the fastest-growing private companies in the U.S. five times.

Mayor Ewing's commendation highlighted the pivotal role Tapio has played in not just cultivating a successful business but also in proving that inclusive and innovative economic strategies can flourish in central America. "Carmen Tapio's efforts show that when a leader is engaged with their community, their organization can become a powerful vehicle for collective benefit, creating a cascading effect that strengthens family structures and fosters a more inclusive economy,” said Ewing.

Tapio's influence extends beyond the realm of business management. She has also served as board chair of the Greater Omaha Chamber of Commerce for two consecutive years, showcasing her journey from chamber member to mentor for the next generation of business leaders. Her dedication to cultivating talent is further demonstrated by her recent initiative where she awarded $60,000 in scholarships to 12 undergraduate students, enhancing the talent pipeline in the "Silicon Prairie" region and ensuring its vitality and diversity.

Moreover, Tapio's current venture, Forever North Real Estate, is aiming to lead the largest private development project in North Omaha, aspiring to transform the area into a comprehensive hub for work, life, and leisure. This project reflects her commitment to long-term community development.

In her words, Tapio stated, “I believe in the power of the human spirit and that anything is possible. Receiving the key to the city is not just an honor for me personally; it is a powerful testament to the achievements we can create when we open doors of opportunity for others. We are demonstrating that the heartland of America is not only a place where businesses thrive but also a fertile ground for innovation.”

About North End Teleservices

North End Teleservices LLC is a global provider of multi-channel outsourced contact center services to government and commercial sectors. With a mission to "create jobs and change lives," the company has been recognized as one of America’s top small businesses by the Chamber of Commerce in 2024. North End is certified as a woman-owned, minority-owned, HUBZone, and Enterprise Zone business, committed to extending client brands through customized contact center operations tailored to meet the specific needs of each customer.

Tapio's story is not just about building a successful enterprise; it is about inspiring a community and setting a replicable standard for economic revitalization, proving that when you focus on lifting others, you inevitably rise as well.