#Japan #Digital Adoption #Kobe #TechTouch #Kobe Steel

Kobe Steel Enhances Expense Management with TechTouch

Kobe Steel, a leading player in the steel industry, has made a significant move by adopting TechTouch into their group expense management system known as "CiX Expense." Developed by TechTouch Inc., the platform is recognized as Japan's top digital adoption platform (DAP) and aims to streamline expense management and minimize operational errors. This partnership showcases Kobe Steel's commitment to digital transformation as it approaches its 120th anniversary in 2025.

Background of the Adoption

In its ongoing effort to strengthen its management framework, Kobe Steel has committed 60 billion yen toward digital transformation initiatives. The incorporation of the "CiX Expense" system is part of this strategy, focused on improving the efficiency and control of expense reporting and payment processes.

To address common challenges such as data entry errors during the implementation of the new system and to ensure transparency in expense management, TechTouch has been selected to maximize the utility of the new platform. Since its introduction following the comprehensive upgrade of Kobe Steel’s SAP® ERP system in February 2023, TechTouch has already been integrated across multiple systems, indicating its reliability and effectiveness.

Insights from Kobe Steel’s Finance Team

According to Mr. Saito, head of the Finance and Accounting Division at Kobe Steel, the processes of expense reporting and payment to clients demand both speed and accuracy. He highlighted how TechTouch assists employees by guiding them on-screen, reducing potential mistakes and inquiries before they can arise. This change aims to alleviate the workload for both on-ground staff and management departments.

Furthermore, Mr. Saito mentioned that TechTouch enables the dynamic updating of the displayed information to continuously support employees. This makes it an invaluable tool for delivering essential data at the right moments, fostering self-sufficiency among employees while balancing standardization and governance.

About Kobe Steel

Kobe Steel operates across three major business segments: materials (including steel, aluminum, and welding materials), machinery (mechanical engineering and construction machinery), and power generation, leveraging its extensive experience in various fields. More details can be found on their official website: Kobe Steel.

TechTouch - The Leading Digital Adoption Platform

As a premier provider of DAP, TechTouch Inc. has successfully reached a user base exceeding 10 million as of January 2026. The platform’s no-code interface allows for easy creation and implementation of operational guides, alleviating the burden on system administrators while promoting smooth user experiences. Its reputation is bolstered by numerous accolades, including the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade, and Industry.

The company is also focusing on the development of AI-powered DAP and has just launched its decision-making AI agent, "AI Central Voice," which aims to assist businesses in optimizing their IT utilization.

More about TechTouch

With this collaboration, Kobe Steel and TechTouch exemplify the power of technology in enhancing business processes, setting a precedent for efficiency and accuracy in expense management.